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All Journal Jurnal Ilmiah Manajemen Kesatuan
Jeniyanthi, Ni Putu
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Economics, Econometrics & Finance Social Sciences

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Correlational Analysis Between Service Quality and Patient Satisfaction in the Radiology Installation of Sanjiwani Gianyar Hospital Wirajaya, I Wayan; Junaedi, I Wayan; Mahendrayana, I Made; Jeniyanthi, Ni Putu
Jurnal Ilmiah Manajemen Kesatuan Vol. 11 No. 3 (2023): JIMKES Edisi Desember 2023
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v11i3.2221

Abstract

The effect of radiology service quality on patient satisfaction on urology ultrasonography (ultrasound) examination at Radiology Installation Sanjiwani Regional Hospital, Gianyar aims to determine the effect of Radiology Service Quality on Patient Satisfaction on Urological Ultrasound Examination at Radiology Installation Sanjiwani Regional Hospital, Gianyar. This type of research uses quantitative research methods with a survey approach conducted at Sanjiwani Hospital in Gianyar Radiology Installation in April 2019. The population of this study is all outpatients who receive Urological Ultrasonography examination services with the sample of this research are 30 outpatients who get the Urological Ultrasonography examination. The results of the study were then analyzed by using the first SPSS test, which is valid, reliable, normality, and spearman. From the results of this study indicate that patients who have received Radiology services on Urology Ultrasonography (USG) examination expressed very satisfied as much as 18%, expressed satisfaction as much as 72% and stated quite satisfied as much as 10%, it can be concluded that 90% of patients who received Ultrasonography services (USG) Urology at Radiology Installation at Sanjiwani Regional Hospital, Gianyar, said he was satisfied.
Co-Authors Junaedi, I Wayan Mahendrayana, I Made Wirajaya, I Wayan