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All Journal Journal of Research and Development on Public Policy
Ricke Zeyna Virnata
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Decision Sciences, Operations Research & Management Environmental Science Social Sciences

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Analisis Faktor-Faktor Pengambilan Keputusan Masyarakat Dalam Memilih Jasa Pelayanan Kesehatan Di Rumah Sakit Umum Daerah (RSUD) Dr. Mohammad Soewandhie Kota Surabaya Ricke Zeyna Virnata; Ananda Diane Masayu
Journal of Research and Development on Public Policy Vol. 3 No. 2 (2024): Juni : Journal of Research and Development on Public Policy
Publisher : Lembaga Pengkajian Dan Pengembangan Sumberdaya Pembangunan (lppsp)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58684/jarvic.v3i2.139

Abstract

Patient satisfaction is a competitive advantage for every hospital to retain its customers and enable the hospital to continue to compete and grow every day. This study examines patient satisfaction as a significant competitive advantage for hospitals, focusing on Dr. Mohamad Soewandhie Hospital in Surabaya. This study uses qualitative descriptive method with literature review approach to assess the quality of hospital services based on five main indicators: physical evidence (tangibles), reliability, responsiveness, empathy, and assurance. This study concluded that the quality of service at Dr. Mohamad Soewandhie Hospital has met these indicators, so as to increase patient satisfaction and compete in the health industry.
Co-Authors Ananda Diane Masayu