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All Journal Journal of Research and Development on Public Policy Jurnal Hukum, Administrasi Publik dan Negara
Ananda Diane Masayu
Unknown Affiliation
Decision Sciences, Operations Research & Management Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

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Analisis Faktor-Faktor Pengambilan Keputusan Masyarakat Dalam Memilih Jasa Pelayanan Kesehatan Di Rumah Sakit Umum Daerah (RSUD) Dr. Mohammad Soewandhie Kota Surabaya Ricke Zeyna Virnata; Ananda Diane Masayu
Journal of Research and Development on Public Policy Vol. 3 No. 2 (2024): Juni : Journal of Research and Development on Public Policy
Publisher : Lembaga Pengkajian Dan Pengembangan Sumberdaya Pembangunan (lppsp)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58684/jarvic.v3i2.139

Abstract

Patient satisfaction is a competitive advantage for every hospital to retain its customers and enable the hospital to continue to compete and grow every day. This study examines patient satisfaction as a significant competitive advantage for hospitals, focusing on Dr. Mohamad Soewandhie Hospital in Surabaya. This study uses qualitative descriptive method with literature review approach to assess the quality of hospital services based on five main indicators: physical evidence (tangibles), reliability, responsiveness, empathy, and assurance. This study concluded that the quality of service at Dr. Mohamad Soewandhie Hospital has met these indicators, so as to increase patient satisfaction and compete in the health industry.
Inovasi Aplikasi E-SDM dalam Meningkatkan Kualitas Manajemen Data Pegawai di Badan Kepegawaian dan Pengembangan Sumber Daya Manusia Kota Surabaya Ananda Diane Masayu; Eva Hany Fanida; Meirinawati Meirinawati; Neny Ayu Nourmanita
Jurnal Hukum, Administrasi Publik dan Negara Vol. 3 No. 1 (2026): Januari: Jurnal Hukum, Administrasi Publik dan Negara
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/hukum.v3i1.923

Abstract

This study aims to analyze the innovation of the use of e-SDM Applications in improving the quality of digital employee data management at the Surabaya City Human Resources Development Agency (BKPSDM). This study uses a qualitative approach with a case study method through data collection techniques such as in-depth interviews, direct observation, and supporting documentation. The research analysis refers to the success factor model of e-Government innovation according to Maulidhia J.P., which includes aspects of leadership, stakeholders, resources, technology and information, processes, goals and values, and laws and regulations. The results of the study indicate that the implementation of e-SDM Applications can improve work efficiency, data accuracy, transparency, and ease of access to employee information through an integrated digital system. This success is supported by leadership commitment, collaboration between stakeholders, and the availability of adequate resources. However, this study also found several challenges, including technical system and network constraints, the need to increase human resource capacity, and the need for continuous regulatory and SOP updates. Overall, e-SDM innovations have made a positive contribution to improving the quality of employee data management in government environments.
Co-Authors EVA HANY FANIDA Meirinawati Meirinawati Neny Ayu Nourmanita Ricke Zeyna Virnata