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All Journal INTERNATIONAL JOURNAL OF CULTURAL AND SOCIAL SCIENCE MERDEKA: Jurnal Ilmiah Multidisiplin
Maqnin, Lailil
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Humanities Environmental Science Languange, Linguistic, Communication & Media Library & Information Science Social Sciences Other

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Peningkatan Kualitas Layanan Melalui Business Process Management (BPM) dan Business Process Improvement (BPI) Di Sektor Usaha Mikro, Kecil, Dan Menengah (UMKM) Maqnin, Lailil; Jeni Susyanti
MERDEKA : Jurnal Ilmiah Multidisiplin Vol. 1 No. 6 (2024): Agustus
Publisher : PT PUBLIKASI INSPIRASI INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62017/merdeka.v1i6.1948

Abstract

The Micro, Small and Medium Enterprises (MSME) sector has high resilience so that it is able to survive the economic and monetary crisis. In the midst of increasingly fierce competition in the global market, MSMEs must face significant challenges to maintain and increase their competitiveness. In an effort to overcome this problem, innovative approaches such as Business Process Modeling (PPB) and Business Process Improvement (BPI) have become the focus of attention in formulating strategies for improving service quality in the MSME sector. This study aims to explore how implementing this approach can provide significant benefits for MSMEs in improving the quality of services. The Micro, Small and Medium Enterprises (MSMEs) sector has a crucial role in the economic growth and stability of a country. The approach through business process modeling and Business Process Improvement (BPI) has been recognized as an effective strategy in improving service quality in MSMEs. Business process modeling helps MSMEs to visualize and understand their workflows clearly, while BPI aims to improve the performance of existing business processes. Improving service quality is the key for MSMEs to maintain and increase competitiveness in an increasingly tight market. Through business process modeling and BPI, MSMEs can identify and eliminate operational inefficiencies and bottlenecks. Standardization of processes also ensures consistency in service delivery.
THE EFFECT OF WORK MOTIVATION AND WORK ENVIRONMENT ON EMPLOYEE PERFORMANCE WITH JOB SATISFACTION AS AN INTERVENING VARIABLE AT THE EAST JAVA PROVINCE EDUCATION OFFICE Maqnin, Lailil; Abdul Kodir Djaelani; Supriyanto
International Journal of Cultural and Social Science Vol. 6 No. 2 (2025): International Journal of Cultural and Social Science
Publisher : Pena Cendekia Insani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53806/ijcss.v6i2.1109

Abstract

This study examines the impact of work motivation and work environment on employee performance, with job satisfaction as an intervening variable at the East Java Provincial Education Office. Using a quantitative research method with a survey approach, the study surveyed 62 employees from the office. The findings indicate that both work motivation and work environment significantly and positively influence job satisfaction. Furthermore, work motivation and work environment also have a positive and significant impact on employee performance, both directly and indirectly through job satisfaction. The results underscore the importance of managing work motivation and fostering a supportive work environment to enhance employee performance, which in turn supports the achievement of organizational goals. This research highlights the critical role that motivation and the work environment play in improving employee performance within the public sector, emphasizing the need for organizational strategies that prioritize these factors.
Co-Authors Abdul Kodir Djaelani Jeni Susyanti Supriyanto