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Agung Wibobo, Dwi
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Computer Science & IT Other

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Sistem Informasi Manajemen Arsip Daerah Pada Dinas Perpustakaan Dan Kearsipan Tanah Laut Berbasis Web Ehsan, Muhammad; Putri, Meliana; Agung Wibobo, Dwi
Journal Information Technology Trends (JITRENDS) Vol 1 No 01 (2023): Journal Infomation Technology Trends Volume 01. No 01 Oktober 2023
Publisher : mijournal.org

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51817/jitrends.v1i1.12

Abstract

The District Library and Archives Office of Tanah Laut Regency is a local government unit responsible for assisting the government in organizing library and archives affairs. In these activities, the archives are still in the form of hard copies, which can be lost or damaged in case of fire, natural disasters, and other unforeseen events. Moreover, hardcopy archives are also subject to deterioration with age. To address these challenges, the author developed a Web-Based Regional Archive Management Information System at the District Library and Archives Office of Tanah Laut. The system was built using the incremental model and programmed in PHP (CodeIgniter Framework), HTML and CSS, while being designed using Entity Relationship Diagram and Unified Modeling Language. The system underwent black-box testing conducted by Batuah Teknologi Semesta, resulting in successful testing of the system's features and performance. The data used in the Web-Based Regional Archive Management Information System at the District Library and Archives Office of Tanah Laut consists of hardcopy archive data from each department within Tanah Laut. Therefore, the system was developed to provide various features that enable users to perform essential tasks. The main features of the system include the management of inactive, obsolete, and static archives.
Sistem Informasi Helpdesk TicketingDinas Komunikasi, Informatika, Statistik dan Persandian Kabupaten Banjar Berbasis Website Agung Wibobo, Dwi; Syafaadi Rizki, Afian; Noor Abdul Muhid, Andrean
Journal Information Technology Trends (JITRENDS) Vol 2 No 01 (2024): Journal Information Technology Trends Volume 02. No 01 Oktober 2024
Publisher : mijournal.org

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51817/jitrends.v2i1.32

Abstract

The Department of Communication, Informatics, Statistics, and Cryptography of Banjar Regency faces operational inefficiencies due to service disruptions. To address this issue, a Web-Based Helpdesk Ticketing Information System was designed and developed using the CodeIgniter 3 framework, PHP, Bootstrap, and MySQL. This system facilitates efficient, accurate, and documented IT complaint management, with users consisting of Admin, Technicians, and Reporting Users. The implementation results indicate that the system enhances efficiency, transparency, and service performance, supporting the optimization of technology within government institutions.
Co-Authors Ehsan, Muhammad Noor Abdul Muhid, Andrean Putri, Meliana Syafaadi Rizki, Afian