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All Journal Journal Information Technology Trends
Noor Abdul Muhid, Andrean
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Computer Science & IT Other

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Sistem Informasi Helpdesk TicketingDinas Komunikasi, Informatika, Statistik dan Persandian Kabupaten Banjar Berbasis Website Agung Wibobo, Dwi; Syafaadi Rizki, Afian; Noor Abdul Muhid, Andrean
Journal Information Technology Trends (JITRENDS) Vol 2 No 01 (2024): Journal Information Technology Trends Volume 02. No 01 Oktober 2024
Publisher : mijournal.org

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51817/jitrends.v2i1.32

Abstract

The Department of Communication, Informatics, Statistics, and Cryptography of Banjar Regency faces operational inefficiencies due to service disruptions. To address this issue, a Web-Based Helpdesk Ticketing Information System was designed and developed using the CodeIgniter 3 framework, PHP, Bootstrap, and MySQL. This system facilitates efficient, accurate, and documented IT complaint management, with users consisting of Admin, Technicians, and Reporting Users. The implementation results indicate that the system enhances efficiency, transparency, and service performance, supporting the optimization of technology within government institutions.
Co-Authors Agung Wibobo, Dwi Syafaadi Rizki, Afian