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All Journal Awang Long Law Review Media Hukum Indonesia (MHI)
Kusmaputri, Reta Indah
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Law, Crime, Criminology & Criminal Justice

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Implikasi Pencatatan Sipil Akibat Perbedaan Asas Kewarganegaraan yang Dianut Antar Negara Awalin, Hanif Fil; Rasendriya, Bariq Raditya; Mahira, Andi Humaira; Pramudita, Salmanita Shalsabella; Kusmaputri, Reta Indah; Ardian, Muhammad; Sakti, Muthia
Media Hukum Indonesia (MHI) Vol 2, No 3 (2024): September
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.12176900

Abstract

Considering the importance of these events, in order to create an orderly and orderly society and to ensure legal certainty, a regulation is needed that regulates them. The regulations in question are regulations in the field of civil registration implemented by the civil registration institution, namely the Civil Registry Office. In this research, the author used normative research. This legal research is often referred to as doctrinal legal research which conceptualizes writing in statutory regulations or laws which are used as a benchmark for people's lives. The problem approach used is a statutory approach and a conceptual approach. The results of the research show that the Civil Registry (Burgerlijke Stand) is an institution established by the authorities which aims to prove as completely as possible and therefore provide maximum certainty about all events that are important for a person's civil status regarding birth, confession, marriage, divorce and death. . Differences in civil registration resulting from different citizenship principles in mixed marriages can affect the rights and obligations of citizens. These differences reflect the complexity in the legal and administrative systems of different countries, and emphasize the importance of having accurate and complete civil registration to ensure fair and equal rights and obligations of citizens.
CIVIL LAW ASPECTS OF PROBLEMATIC DELIVERIES BY PT. POS INDONESIA CENTRAL JAKARTA BRANCH: A REVIEW OF LIABILITY AND DISPUTE RESOLUTION MECHANISMS Kusmaputri, Reta Indah; Sakti, Muthia
Awang Long Law Review Vol. 7 No. 2 (2025): Awang Long Law Review
Publisher : Sekolah Tinggi Ilmu Hukum Awang Long

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56301/awl.v7i2.1586

Abstract

This study aims to examine the legal responsibilities of PT. Pos Indonesia Central Jakarta Branch in protecting consumers, with a specific focus on cases of lost, damaged, and delayed deliveries. The research adopts a normative legal methodology to analyze customer complaints and return data from 2023, as well as to review relevant legal frameworks under the Consumer Protection Law and the Postal Services Law. Special attention is given to the case of YouTuber Artodipro, whose import of non-nicotine cigarettes in excess of legal limits resulted in customs seizure, highlighting the intersection of postal services and import regulations. The scope of this study encompasses the legal obligations of PT. Pos Indonesia Central Jakarta in handling consumer complaints, the effectiveness of existing complaint resolution mechanisms, and the regulatory environment governing import restrictions for non-nicotine products. The findings reveal that the top five customer complaints relate to shipment information issues, misdelivery, pre-collecting, pickup requests, and item returns. The study concludes that PT. Pos Indonesia Central Jakarta is legally liable for ensuring compliance with delivery agreements and for providing compensation in cases of delay, loss, or damage. However, current complaint resolution processes are underutilized, and there is a lack of regulatory clarity and consumer awareness regarding import restrictions. In conclusion, PT. Pos Indonesia Central Jakarta is recommended to enhance its tracking systems, increase transparency in complaint handling, and streamline return processes. The study also suggests updating importation regulations for non-nicotine products and improving consumer education on customs procedures to strengthen consumer protection and regulatory compliance.
Co-Authors Awalin, Hanif Fil Mahira, Andi Humaira Muhammad Ardian, Muhammad Muthia Sakti Pramudita, Salmanita Shalsabella Rasendriya, Bariq Raditya