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Penerapan Strategi Promosi Kesehatan Rumah Sakit Melalui Pemberdayaan Pemberian Makanan Pendamping ASI Pada Baduta Stunting Prasetyorini, Anif; Kamilah, Alfi Najah; Ardhana, Aulia Putri
Jurnal Abdimas Jatibara Vol 2, No 2 (2024): Jatibara Vol.2 No.2 Februari 2024
Publisher : STIKES Yayasan RS.Dr.Soetomo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29241/jaj.v2i2.1823

Abstract

The case of child stunting is one of the 6 goals in the global nutrition target which is to be completed by 2025 with the key indicator in the Sustainable Development Goal of Zero Hunger. Empowerment is the initial milestone in Hospital Health Promotion activities that can be implemented outside the building. Objectives to empower the provision of complementary breastfeeding to stunted mothers as a specific protection effort. The methods of outreach to the community around the hospital by providing pre-tests and post-tests to measure knowledge. The Results of the activity were carried out using two methods: presentation and evaluation. The first stage is the presentation and question and answer. The presentation goes through 4 activities: opening, introduction, implementation, and closing. The opening activity is carried out by explaining the purpose and objectives of the activity. The introduction stage is carried out by explaining the activities that will be carried out. Implementation activities are related to providing material to participants regarding the definition of Complementary Foods for Breast Milk, Types of Main Foods, Types of Snacks, Explanations about age categories, child development, texture of MP ASI, frequency of MP ASI, and quantity of MP ASI per portion, Things to pay attention to when cooking or the use of cooking utensils when making complementary food and then ending with a lid. The second stage is the evaluation stage, which shows an increase in the knowledge of stunting clown mothers, the participant quota is fulfilled and the material is delivered to the participants. Conclusions: There needs to be re-empowerment of stunting clown mothers.
Adakah Pengaruh Penanganan Komplain Terhadap Kunjungan Ulang di Rumah Sakit? (Narative Literature Review) Putri Arifin, Novita Anggraeni; Anggraini, Risti Ninda; Ardhana, Aulia Putri; Djunawan, Achmad; Ninda Anggraini, Risti
Jurnal Multidisiplin West Science Vol 4 No 07 (2025): Jurnal Multidisiplin West Science
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/jmws.v4i07.2447

Abstract

Penanganan komplain pasien merupakan indikator penting dalam menilai mutu pelayanan rumah sakit dan berpotensi memengaruhi keputusan pasien untuk melakukan kunjungan ulang. Studi ini bertujuan untuk mengetahui apakah penanganan komplain yang efektif dapat meningkatkan kunjungan ulang pasien ke rumah sakit. Penelitian dilakukan melalui pendekatan narrative literature review dengan judul adakah pengaruh penanganan komplain terhadap kunjungan ulang di rumah sakit. Berdasarkan hasil pencarian artikel menggunakan metode PRISMA yang diperoleh dari database Google Scholar dengan total yang didapatkan 34.200 artikel, lalu di screening berdasarkan tahun, judul dan abstrak didapatkan 10 artikel dan artikel yang digunakan yaitu 7 artikel. Hasil studi menunjukkan dari 7 artikel menyatakan bahwa ada pengaruh penanganan komplain terhadap kunjungan ulang. Penanganan komplain yang cepat, tepat, dan solutif dapat meningkatkan kepercayaan serta kepuasan pasien bahkan kunjungan ulang. Komplain yang tidak tertangani dengan baik justru menurunkan kepuasan pasien, merusak citra rumah sakit, dan berdampak negatif pada niat kunjungan ulang. Oleh karena itu, rumah sakit perlu memiliki sistem manajemen komplain yang responsif, profesional, dan humanis untuk mempertahankan serta meningkatkan kepercayaan pasien terhadap layanan yang diberikan.