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All Journal International Journal of Tourism and Hospitality in Asia Pasific Journal Of Public Policy (Social Politics) Sciences (Polisci)
Farizah, Fitri
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Humanities Social Sciences

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The Effect of Transformational Leadership on Organizational Citizenship Behavior E-Government Based Farizah, Fitri; Muliawaty, Lia
Jurnal Polisci Vol 1 No 3 (2024): Vol.1 No.3 Januari 2024
Publisher : ann4publisher@gmail.com

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62885/polisci.v1i3.163

Abstract

The background of this research highlights the importance of Transformational Leadership for the application of information technology in local government in Indonesia, primarily through the implementation of the Electronic-Based Government System (SPBE) in Sumedang Regency with innovative efforts such as e-Office applications have marked a commitment in implementing technology to improve public services. However, the critical role of regional heads and organizational structures, especially the head of the General Section at the Sumedang Regional Secretariat, is still faced with significant challenges related to technology adoption, integration of modern applications, and human resource management that have not been in line with the digital era. Quantitative research methods were used to investigate the relationship between Transformational Leadership and Organizational Citizenship Behavior (OCB) with data analysis using SPSS. Data were obtained through surveys, interviews, questionnaires, and related documentation. The analysis showed a positive, albeit weak, relationship between Transformational Leadership and OCB. However, a low correlation (0.381) indicates a minimal relationship. A high p-value (0.26) indicates the statistical insignificance of this relationship. Regression confirms that changes in Transformational Leadership do not significantly affect OCB. A low R Square (0.112) indicates that Transformational Leadership explains only a tiny percentage of OCB behavior. Despite the positive relationship, Transformational Leadership is needed to drive more significant changes in the application of technology and improvement of public services in the local government of Sumedang.
Organizational Citizenship Behavior (OCB) in the Management of Situ Leutik Tourist Attraction by the Disporta of Banjar City Government Ruyani, Nyi Raden; Muliawaty, Lia; Farizah, Fitri; Ibrahim, M. Yusuf
International Journal of Tourism and Hospitality in Asia Pasific Vol 8, No 1 (2025): February 2025
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijthap.v8i1.3592

Abstract

Community-based tourism management requires the active role of the community and managers in creating a harmonious and productive work environment. Organizational citizenship behavior (OCB) is an important factor in increasing the effectiveness of tourism management, especially in the Situ Leutik tourist attraction, Banjar City. This study aims to analyze the role of OCB in the management of the Situ Leutik tourist attraction using a descriptive qualitative approach. Data were collected through observation, in-depth interviews, and literature studies. The results of the study indicate that five dimensions of OCB, namely altruism, prudence, sportsmanship, politeness, and civic virtue, play a role in improving the quality of tourism services. The community voluntarily helps visitors, maintains cleanliness, and demonstrates a professional attitude in interacting with tourists. However, there are still obstacles to community participation in tourism management decision-making. The conclusion of the study confirms that strengthening OCB behavior through increasing manager capacity and community involvement can increase the effectiveness of tourism management. Therefore, local governments need to implement more inclusive policies to support the sustainability of community-based tourism.
Co-Authors M. Yusuf Ibrahim Nyi Raden Ruyani