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All Journal Jurnal Sains, Teknologi dan Komputer
Silaban, Vetryc Styphen
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Agriculture, Biological Sciences & Forestry Chemistry Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management

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Implementasi NLP Dalam Pembuatan Chatbot Customer Service Publisher Jurnal Studi Kasus LARISMA Nasution, Mutiara Akbar; Fitri, Anisa; Rizwinie, Khesya Sabilah; Silaban, Vetryc Styphen; Khoirani, Fihi
Jurnal Sains, Teknologi & Komputer Vol. 1 No. 1 (2024): Jurnal Sains, Teknologi & Komputer (SAINTEK)
Publisher : Lembaga Riset Mutiara Akbar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56495/saintek.v1i1.451

Abstract

This research aims to develop a Customer Service Chatbot for Larisma Journal Publisher that can effectively answer questions and reduce response time to questions that are often similar. This research will design a Chatbot system that can facilitate users in interacting and finding information related to journal publishing, by applying Natural Language Processing. This chatbot system uses training data collected from various questions commonly asked by authors to produce accurate information, with data analysis methods involving preprocessing, training and model building. Testing the accuracy of this chatbot was carried out by the designer through a terminal in Google Colab by viewing and assessing the suitability between the questions and the answers generated. The test results state that this chatbot is able to provide effective responses by evaluating answers based on keywords in the chatbot, so as to provide the right answers.
Co-Authors Anisa Fitri Khoirani, Fihi Mutiara Akbar Nasution Rizwinie, Khesya Sabilah