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All Journal Tematik : Jurnal Teknologi Informasi Komunikasi KLIK: Kajian Ilmiah Informatika dan Komputer
Dedi I. Inan
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Computer Science & IT

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Analysis of User Satisfaction of PELNI Website with WebQual 4.0 and TAM Methods Syam, Arniati; Dedi I. Inan; Ratna Juita; Merlinda Sanglise; Lorna Y. Baisa
KLIK: Kajian Ilmiah Informatika dan Komputer Vol. 4 No. 6 (2024): Juni 2024
Publisher : STMIK Budi Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30865/klik.v4i6.1919

Abstract

The success of an organization is heavily influenced by the quality of its website in the current digital era. PT Pelayaran Nasional Indonesia (PELNI), as one of the State-Owned Enterprises (BUMN) that plays a crucial role in sea transportation in Indonesia, understands the importance of having an effective website to support its mission and vision. Therefore, PT Pelayaran Nasional Indonesia (PELNI) has developed a website that aims to facilitate the public in accessing information and services related to sea transportation. The analysis of user satisfaction with the PT Pelayaran Nasional Indonesia (PELNI) website is the particular goal of this study. The methods used in this research are WebQual 4.0 and the Technology Acceptance Model (TAM). A total of 103 respondents using the PELNI website participated in this study, where data was collected through a Google Form-based questionnaire. The analysis's findings indicate that a number of factors, including usability, perceived usefulness, information quality, system quality, and informativeness, positively and significantly affect user satisfaction (T-Statistic> 1.96 at the 5% significance level and P-Value <0.05). However, variables such as Perceived Ease of Use and Service Quality do not show a significant effect on user satisfaction (T-Statistic < 1.96 and P-Value > 0.05). These findings can serve as a foundation for PELNI to make further improvements and development to their website, with the aim of improving service quality and better meeting user needs
Drivers and Inhibitors Determining Government-Enabled Digital Platform Adoption for MSMEs in West Papua Province: PLS-SEM and IPMA Analysis Husna, Asmaul; Dedi I. Inan; Ratna Juita; Muhamad Indra
TEMATIK Vol. 12 No. 1 (2025): Tematik : Jurnal Teknologi Informasi Komunikasi (e-Journal) - Juni 2025
Publisher : LPPM POLITEKNIK LP3I BANDUNG

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38204/tematik.v12i1.2291

Abstract

Digital transformation plays a vital role in enhancing the competitiveness of Micro, Small, and Medium Enterprises (MSMEs) in developing regions. A case in point is Rumahekraf in West Papua Province, which faces infrastructure challenges such as limited internet access, inadequate technological devices, and insufficient digital training for MSME actors. In addition to infrastructure challenges, external factors such as economic conditions, local culture, and the digital divide also influence the adoption rate of this platform. This study aims to investigate the factors that drive and hinder its adoption. By combining the Technology Acceptance Model (TAM), Technology Readiness Index (TRI), and Performance Importance Map Analysis (IPMA). Particularly, this study examines the role of optimism, innovativeness, discomfort, and insecurity in shaping behavioral intention (BI) that might lead to usage behavior (UB). With a total of 157 respondents, and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM), the results showed that perceived ease of use (PEOU) and perceived usefulness (PU) have a significant effect on BI (R2=56.3%), while BI influenced UB (R2=58%). Optimism affects PEOU but not PU, this can be explained by the nature of optimism, which tends to reinforce confidence in one's ability to master technology rather than directly evaluating the platform's perceived benefits. While Innovativeness positively affects both. The findings emphasize that in areas with limited infrastructure, such as West Papua, prioritizing easy-to-use design and useful features is key to effective platform adoption. This research provides insights for policymakers and developers to improve strategies in promoting digital platform adoption among MSMEs.
Co-Authors Asmaul Husna Lorna Y. Baisa Merlinda Sanglise Muhamad Indra Ratna Juita Syam, Arniati