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All Journal JOURNAL OF SCIENCE AND SOCIAL RESEARCH Precise: Journal of Economic Compile: Journal of Society Service
Indra Heri Rukmana
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Computer Science & IT Economics, Econometrics & Finance Education Social Sciences Other

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Pengaruh Kualitas Pelayanan dan Fasilitas Terhadap Kepuasan Pasien Rawat Inap Pada RSUD Lamaddukelleng Kabupaten Wajo Andi Bau Salman; Agus Purwanto; Indra Heri Rukmana; Air Rangga
Precise Journal of Economic Vol 3 No 1 (2024): Edisi: April 2024
Publisher : Yayasan Pengembangan Sumber Daya Insani Lamaddukelleng

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Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh kualitas pelayanan dan fasilitas secara parsial dan simultan terhadap kepuasan pasien rawat inap pada Rumah Sakit Umum Daerah Lamaddukelleng Sengkang Kabupaten Wajo. Populasi dalam penelitian ini adalah pasien rawat inap di RSUD Lamaddukeleng Sengkang Kabupaten Wajo. Jumlah sampel sebanyak 71. Metode pengumpulan data yang digunakan adalah observasi dan angket. Teknik analisis data yang digunakan adalah regresi linier berganda, koefisien korelasi ganda, koefisien determinasi, uji T dan uji F. Dari hasil analisis regresi linier berganda diketahui nilai koefisien regresi variabel kualitas pelayanan sebesar 0,470 dan fasilitas sebesar 0,414 di mana nilai signifikansi kedua variabel tersebut sebesar 0,000 yang artinya kualitas pelayanan dan fasilitasmemiliki pengaruh terhadap kepuasan pasien dikarenakan nilai koefisien regresi melebihi nilai signifikansi. Hasil analisis korelasi ganda, menunjukkan angka 0,799 yang artinya X1 dan X2 memiliki hubungan yang positif kuat dengan Y. Hasil analisis koefisien determinasi yaitu 0,639 yang artinya kualitas pelayanan dan fasilitas mempengaruhi kepuasan pasien sebesar 63,9%. Hasil analisis uji T diperoleh nilai t_hitung untuk variabel kualitas pelayanan sebesar 5,101 dan variabel fasilitas sebesar 5,764 > t_tabel sebesar 1,995 dan signifikansi kedua variabel sebesar 0,000 < 0,05 yang berarti kualitas pelayanan dan fasilitas masing-masing memiliki pengaruh yang positif dan signifikan terhadap kepuasan pasien. Hasil analisis uji F diperoleh nilai F_hitung 60,233 > F_tabel 3,13 dan nilai signifikansi 0,000 < 0,05 yang berarti kualitas pelayanan dan fasilitas secara simultan mempengaruhi kepuasan pasien dengan positif dan signifikan.
Edukasi Kepada Masyarakat Kelurahan Sompe Untuk Meningkatkan Minat Investasi Siardin Andi Djemma; Indra Heri Rukmana; Akbar; Asrul Jaya; Andi Meilanie Majid
Compile Journal of Society Service Vol 2 No 1 (2024): September 2024
Publisher : YP-SDI Lamaddukelleng

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Abstract

One way to increase wealth and protect it from possible inflation is to invest, and this is very important for people to achieve a decent life (financial freedom), especially in meeting their needs in retirement. In general, Indonesians who have guaranteed pension funds are those who work as civil servants, police and military. But in fact, especially in Sompe village, most people are farmers and entrepreneurs, 36 per cent of the 4,210 population. With this in mind, it is necessary to provide advice that educates the community to increase their awareness of investment interest. In Indonesia, investment interest is still dominated by young people.
PERAN MARKET AGILITY DALAM MEMEDIASI PENGARUH DIGITAL MARKETING CAPABILITY TERHADAP KINERJA UMKM Indra Heri Rukmana; Lisa Elianti Nasution
JOURNAL OF SCIENCE AND SOCIAL RESEARCH Vol. 9 No. 3 (2026): June 2026
Publisher : Smart Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54314/jssr.v9i3.6375

Abstract

This study aims to analyze the effect of digital marketing capability on SME performance with market agility as a mediating variable. The research employs a quantitative approach with an explanatory design. The population consists of SME actors in Kecamatan Medan Kota, with a sample of 100 respondents selected using purposive sampling. Data were collected through questionnaires using a Likert scale and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results indicate that digital marketing capability has a positive and significant effect on both SME performance and market agility. Market agility also has a significant positive effect on SME performance. Furthermore, market agility mediates the relationship between digital marketing capability and SME performance with partial mediation. These findings suggest that digital marketing capability will be more effective in improving SME performance when supported by the ability to adapt to market changes. This study contributes to the business management literature and provides practical implications for SME actors in optimizing adaptive digital marketing strategies to enhance business performance.
Co-Authors Agus Purwanto Air Rangga Akbar Andi Bau Salman Andi Meilanie Majid Asrul Jaya Lisa Elianti Nasution Siardin Andi Djemma