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All Journal Jurnal Manajemen Pelayanan Hotel Madani: Multidisciplinary Scientific Journal
Fakihuddin, Muhammad
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Peran Organisasi IPNU Dalam Membina Akhlak Remaja Desa Rungkang Kecamatan Losari Kabupaten Brebes Fakihuddin, Muhammad; T, Tosuerdi; Dinarni, Dian
Madani: Jurnal Ilmiah Multidisiplin Vol 2, No 8 (2024): Vol. 2, No. 8, 2024
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.13629534

Abstract

The IPNU organization is an autonomous body owned by the Islamic organization Nahdlatul Ulama, this organization is a forum for students and teenagers to serve at Nahdlatul Ulama, apart from that, this organization is a place for teenagers to develop themselves. IPNU is a learning organization that accommodates Nahdlatul Ulama youth. IPNU is not only required to strengthen ideology but also must respond to various challenges that arise. In IPNU there are positive activities that can have a positive influence on the moral condition of teenagers. This thesis is related to the moral development of Islamic teenagers, what is the role of the IPNU organization in developing the morals of teenagers in Rungkang village. With the aim of finding out how the morals of teenagers in Rungkang village are and the process of carrying out moral development which in the current era lacks moral education and monitoring from parents. This research is qualitative research whose technique is carried out by collecting relevant data through observation, interviews and documentation studies. The data obtained is expressed in written form which refers to the research results. Qualitative research tends to relate cause and effect phenomena. This research concludes that the morals of today's teenagers must be truly guided, because in this modern era, both positive and negative interactions very easily enter the lives of teenagers. Of course, with the presence of a community organization that houses teenagers, such as IPNU, it can become a forum for guiding teenagers through activities such as Yasinan, Tahlilan, and Koran studies. This effort is made to prevent teenagers from getting trapped in promiscuity so that teenagers' morals will be good, and conduciveness in society will be maintained.
THE ROLE OF ROOM ATTENDANTS ON CUSTOMER SATISFACTION AT THE IBIS ACARDIA HOTEL JAKARTA Prawiraharja, Ananto; Fakihuddin, Muhammad
Jurnal Manajemen Pelayanan Hotel Vol 6 No 2 (2022): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.060202

Abstract

The purpose of writing this research is to determine the role of the room attendant on customer satisfaction at the Ibis Arcadia Jakarta hotel. Hotel is one type of accommodation that used by many tourists as a place to stay, eat, drink and various services and other facilities with payment. Hotel business continues to grow rapidly in Indonesia. Guest service is one of the most influential things for the guest experience. The department at the hotel whose role to provide guest services so that they feel satisfied and want to visit again is the room attendant. In carrying out his duties, the room attendant is directly related to all hotel guests and as a good room attendant, he must be able to give positive first impressions. The type of research method used in this journal is qualitative. Researchers look for information or data sources from reviews about how room attendants provide good service to every guest who comes to the Ibis Arcadia Hotel Jakarta. Based on observations by researchers, researchers found that the room attendant had performed their duties and responsibilities quite well in accordance with the standards set by the hotel. However, it would be better to improve the cleanliness of the room attendant, because the room attendant has an important role in cleaning and maintaining guest rooms Keywords: Customer Satisfaction, Hotel, Room Attendant
Co-Authors Dinarni, Dian Prawiraharja, Ananto T, Tosuerdi