Perwitasari, Ghazlina Putri
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Pengaruh Emotional Labour dan Reward terhadap Performa Kerja Karyawan Divisi Pemasaran PT MI Gunawan, William Ben; Setyani, Angelica Herdyandra; Perwitasari, Ghazlina Putri
Studi Ilmu Manajemen dan Organisasi Vol. 5 No. 2 (2024): Oktober
Publisher : Penerbit Goodwood

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/simo.v5i2.3139

Abstract

Purpose: This study aims to deepen the understanding of the influence of emotional labor ability and rewards on employee performance, with a case study focusing on PT MI.Methodology: This study used a quantitative approach by collecting data using a questionnaire from 30 employees of the marketing division of PT MI. Statistical analyses were performed to examine employee characteristics, the validity and reliability of the questionnaire, the dimensions of variables, and the links between variables, mainly using multiple linear regression.Results: The results indicate that rewards significantly affect job performance, while emotional labor does not have a significant impact. Both independent variables simultaneously and significantly influence job performance. The coefficient of determination of 62.3% indicates that emotional labor and rewards can explain 62.3% of the variability in job performance, while the remaining variability is explained by other factors.Conclusions: It is concluded that emotional labor does not affect work performance. While rewards have a significant effect on work performance. Emotional labor and rewards together significantly affect work performance. Emotional labor and rewards can predict 62.3% of the value of work performance.Limitations: We face a limitation in collecting a higher number of respondents due to the limited number of employees in the marketing division of PT MI.Contribution: This study found that financial and non-financial rewards significantly enhance job performance through intrinsic and extrinsic motivation and psychological contracts between employees and the organization. In contrast, the lack of a significant impact of emotional labor may be due to individual differences in managing emotions, job characteristics, and other dominant factors, such as technical skills and intrinsic motivation. These findings underscore the importance of rewards in improving employee performance and the need for further research on the role of emotional labor in various contexts.
Determining factors of flag football sport intention: bibliometric and mixed methods explorations Gunawan, William Ben; Setyani, Angelica Herdyandra; Diptawibowo, Narendra Diwangkara; Perwitasari, Ghazlina Putri
Sriwijaya Journal of Sport Vol. 5 No. 2 (2026): Sriwijaya Journal of Sport
Publisher : Universitas Sriwijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55379/sjs.v5i2.167

Abstract

Research Problems: Existing research on sports participation has predominantly examined general determinants of sports interest or intention to participate. However, interest or intention to participate in flag football, a growing yet less mainstream sport in Indonesia, remains understudied. Research Objectives: This study explores the underlying factors influencing individuals’ intention to participate in flag football, a rapidly growing sport known for its inclusivity and unique gameplay. Methods: The research was performed using combined approaches: the item was formulated through a bibliometric review and structured questionnaires from the results of interviewing 65 participants (qualitative approach), resulting in 26 items. As for the quantitative approach, the Kaiser-Meyer-Olkin measure of sampling adequacy and Bartlett’s Test of Sphericity confirmed 20 items suitable for factor analysis. The analysis revealed seven interpretable factors: Accessibility and Environmental Support, Personal Image and External Influence, Prior Sport Experience and Alternatives, Emotional and Novelty Aspects, Social Motivation and Self-Affirmation, Cognitive Stimulation and Excitement, and Competitive and Value-Based Orientation. These factors cumulatively explained 67.58% of the Intention to participate in flag football. Results: The findings suggest that both internal drivers (e.g., curiosity, mental stimulation) and external influences (e.g., facilities, media exposure) play significant roles in shaping interest toward sport. Implications of the findings span across different stakeholders, offering strategic insights for sports marketers, policymakers, educators, and community organizers to enhance participation rates and tailor flag football programs to diverse audiences. The study contributes to a more comprehensive understanding of sport engagement psychology and offers recommendations for future research in emerging sports adoption. Conclusion: The analysis resulted in the identification of seven distinct factors, each of which represents a unique dimension that shapes how individuals perceive and are motivated toward participating in flag football, reflecting both personal and contextual elements. The findings provide a comprehensive view of how various psychological, social, and environmental components interplay to influence sport adoption.