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All Journal Publisia: Jurnal Ilmu Administrasi Publik
Fitri, Zaneta Cahaya
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Public Health Social Sciences

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Analysis of risk management of online queue innovation system services (SINOVA) Bantul Regency Saputra, Yoga Aldi; Aknesia, Vharessa; Fitri, Zaneta Cahaya; Achmad, Dewi Hardiana
Publisia: Jurnal Ilmu Administrasi Publik Vol 8, No 2: Oktober 2023
Publisher : Universitas Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/pjiap.v8i2.9826

Abstract

Public governance is a concept that describes the government's ability to fulfill people's satisfaction and achieve people's prosperity. Currently, the government is required to improve risk management to deal with various challenges that come quickly, uncertainly, and minimize the possibility that they will occur in the future. One form of risk management is through Governance, Risk, and Control (GRC). The Disdukcapil of Bantul Regency issued a website-based service that is expected to be able to provide convenience for the people of Bantul who experience problems in processing population documents. This article aims to understand and describe the application of risk management principles carried out by the Disdukcapil of Bantul Regency during the COVID-19 pandemic using a qualitative approach using the case study method. The results showed that risk management carried out through website-based services had not been fully responded to by the community, so Disdukcapil delegated tasks by opening Adminduk services in sub-districts. This is in response to reducing queue buildup during the Covid-19 pandemic.
Co-Authors Achmad, Dewi Hardiana Saputra, Yoga Aldi Vharessa Aknesia, Vharessa