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All Journal Jurnal Pengabdian kepada Masyarakat Indonesia (JPKMI) The Indonesian Journal of Computer Science Jurnal SINTA: Sistem Informasi dan Teknologi Komputasi
Ratna Yulika Go
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Religion Arts Humanities Biochemistry, Genetics & Molecular Biology Computer Science & IT Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Industrial & Manufacturing Engineering Nursing Physics Public Health

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PKM Kelompok UMKM Dodol Al-Barokah Dalam Inovasi Produk Pitadol Dan Eco Friendly Packaging Berbasis Limbah Pengrajin Bambu Di Bojonggede Bogor Wawan Kurniawan; Ida Busnetty; Nur Aini; Ratna Yulika Go
Jurnal Pengabdian kepada Masyarakat Indonesia (JPKMI) Vol. 3 No. 2 (2023): Agustus: Jurnal Pengabdian Kepada Masyarakat Indonesia (JPKMI)
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jpkmi.v3i2.2115

Abstract

PKM Dodol Al-Barokah MSME Group in Product Innovation Pitadol and Eco Friendly Packaging Based on Bamboo Craftsmen's Waste in Bojonggede Bogor is an effort to improve the welfare of dodol makers which have existed since 1970. Partner problems are 1) they don't have new products (innovations). So far, only 4 flavors of dodol have been produced, 2) they still use plastic packaging. Plastic packaging materials besides damaging the environment also damage health, 3) partners experience difficulties in terms of capital. The solutions offered are 1) training on making a new dodol product called pitadol. Pitadol stands for banana, taro and dodol. Bananas and taro thrive in the Bojonggede area, 2) training on making packaging from bamboo craftsmen's waste (eco friendly packaging). Bamboo craftsmen in the Bojonggede Bogor area are more than 50 bamboo craftsmen. 3) Implementation of the perelek system, this system is a mutual cooperation system by collecting small change (coins) every Monday and Thursday collected from 25 group members. The funds from the perelek system will be given assistance to members who experience difficulties in terms of capital to buy production raw materials. The method is carried out by counseling, training and mentoring at each step of the activity. The activity was carried out with 4 students in the framework of MBKM activities. Students will receive recognition of 6 credits. The main performance indicators are IKU 2 and 5, while for lecturers IKU 5. The contribution of this service is the creation of a new product called Pitadol, the creation of environmentally friendly packaging products and the implementation of a perelek system which is an independent system in obtaining funds for group member capital.
Perancangan Website E-commerce Fashion dengan Brand Prolific Studi Kasus: Prolific Studio Ramzy Haediprawira; Ratna Yulika Go; Muhammmad Hadi Afrian; Jefry Sunupurwa Asri
Jurnal SINTA: Sistem Informasi dan Teknologi Komputasi Vol. 2 No. 4 (2025): SINTA: OKTOBER
Publisher : Berkah Tematik Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61124/sinta.v2i4.88

Abstract

Prolific Studio, sebuah brand fashion lokal asal Bekasi, menghadapi tantangan dalam memperluas pasar karena masih mengandalkan transaksi via WhatsApp tanpa dukungan platform e-commerce yang optimal. Hal ini berdampak pada keterbatasan waktu layanan dan penurunan penjualan. Penelitian ini merancang website e-commerce berbasis Laravel untuk mempermudah proses transaksi, memperluas jangkauan pelanggan, dan meningkatkan efisiensi operasional. Metode pengembangan menggunakan model prototype dengan tahapan komunikasi, pembuatan desain awal, evaluasi, hingga pengujian menggunakan Blackbox Testing. Hasilnya adalah website fungsional dengan fitur autentikasi, katalog produk, pemesanan pre-order, dan integrasi pembayaran. Platform ini diharapkan menjadi solusi strategis bagi pertumbuhan Prolific Studio ke arah digital.
Pengembangan Sistem Customer Relationship Management (CRM) Berbasis Web Dengan Workflow Dinamis Untuk Peningkatan Proses Penjualan Fadilah, Muhamad Akbar; Ratna Yulika Go; Hermansyah; Imam Sutanto
The Indonesian Journal of Computer Science Vol. 14 No. 5 (2025): The Indonesian Journal of Computer Science
Publisher : AI Society & STMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33022/ijcs.v14i5.4840

Abstract

The limitations of conventional static and inflexible Customer Relationship Management (CRM) systems have resulted in significant challenges in adapting to the specific needs of various types of businesses, with PerFormance being restricted in terms of flexibility to adapt to market changes. After implementing a CRM system with a static Workflow, PT Rintis Sejahtera recorded significant improvements, such as a 35% increase in customer request handling speed and a 28% increase in customer satisfaction. This research aims to develop a web-based CRM system with dynamic Workflows that can enhance operational Efficiency and effectiveness, allowing it to adapt to future changes. The study focuses on implementing web technologies to design and develop a CRM system capable of adjusting Workflows according to the specific needs of the user company. The research methodology used in this study includes the PIECES framework and the Waterfall model. The PIECES approach covers aspects such as PerFormance, InFormation, Economics, Control, Efficiency, and Service, which are applied to analyze and design a better CRM system. Additionally, the Waterfall method is used to ensure that each stage of system development, from requirements analysis to testing, is carried out sequentially and systematically. The combination of these two methods aims to produce a functional system that meets user expectations. The results of the study show that the web-based CRM system with dynamic Workflows successfully improved operational Efficiency and effectiveness by 50% in customer request handling speed and 45% in customer satisfaction. System testing was conducted using the Black Box Testing method, with the evaluated indicators focusing on the Expected Results of each system function, such as respone speed, the ability to manage dynamic Workflows, and user satisfaction levels. The test results indicate that the system is fully functional and meets all expected requirements.
Co-Authors Fadilah, Muhamad Akbar Hermansyah Ida Busnetty Imam Sutanto Jefry Sunupurwa Asri Muhammmad Hadi Afrian NUR AINI Ramzy Haediprawira Wawan Kurniawan