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All Journal Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Jurnal Ilmiah Mahasiswa Perbankan Syariah (JIMPA)
Fedriani, Geeta
Unknown Affiliation
Humanities Economics, Econometrics & Finance Social Sciences Other

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User Satisfaction With Inaportnet Services at PT. Indonesian Maritime Penascop Palembang Branch Retnoningrum, Puji; Sarifuddin; Fedriani, Geeta
Dinasti International Journal of Economics, Finance & Accounting Vol. 5 No. 3 (2024): Dinasti International Journal of Economics, Finance & Accounting (July - August
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v5i3.2757

Abstract

User satisfaction can be defined as the user's feelings resulting from comparing the user's expectations of the product with actual results, achieved through satisfaction with the information system. User satisfaction can be seen from several aspects, namely the content aspect, the accuracy aspect, the ease of use aspect, the form aspect, the time aspect according to Doll & Torkzadeh (1998). Inaportnet is a system based on an internet/web service network related to ship arrival and departure services as well as loading and unloading activities. This research uses qualitative research methods. With data collection techniques through interviews, observation and literature study. The results of this research are that the content aspect is satisfactory with access links, ship service forms and clear directions according to user needs. The accuracy aspect has been satisfactory by providing precise and accurate information and up to date services. The ease of use aspect has been satisfactory with a web address that is easy to find, helps users work and is easy to access. The form (format) aspect is not satisfactory with the appearance of the service being less attractive. The time aspect is not satisfactory for users because it does not comply with the standard reference for services using Inaportnet. Some of the obstacles that have been experienced by Inaportnet service users in carrying out the ship service process are poor service quality, network disruption, lack of science and technology, complicated usage procedures, and payment settlement problems.
Kinerja TKBM PT. Primer Koperasi TKBM Dalam Kegiatan Bongkar Muat Pada Pelabuhan Tanjung Priok Cabang Palembang (PTP) Muhammad, Maylan Nico; Syukri, Muhammad; Fedriani, Geeta
Jurnal Ilmiah Mahasiswa Perbankan Syariah (JIMPA) Vol 6 No 1 (2026): Jurnal Ilmiah Mahasiswa Perbankan Syariah (JIMPA) - Maret 2026 (INP RESS)
Publisher : Sekolah Tinggi Ekonomi dan Bisnis Syariah (STEBIS) Indo Global Mandiri Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36908/jimpa.v6i1.848

Abstract

Penelitian ini bertujuan untuk mengevaluasi kinerja Tenaga Kerja Bongkar Muat (TKBM) dalam kegiatan bongkar muat oleh PT. Pelabuhan Tanjung Priok Palembang, khususnya pada aktivitas stuffing. Kinerja TKBM menjadi faktor penting dalam menentukan efisiensi operasional pelabuhan, terutama dalam mempercepat proses perpindahan barang. Metode yang digunakan dalam penelitian ini adalah kuantitatif deskriptif dengan teknik pengumpulan data melalui kuesioner dan observasi lapangan. Berdasarkan hasil penyebaran angket kepada 20 responden, diperoleh total skor kinerja sebesar 720 yang menunjukkan kategori “sangat baik”. Indikator yang dinilai meliputi kualitas kerja, kuantitas kerja, pelaksanaan tugas, dan tanggung jawab. Selain itu, pelaksanaan kegiatan stuffing telah mengikuti prosedur yang ditetapkan, mulai dari persiapan hingga dokumentasi akhir. Meski secara umum kegiatan berjalan lancar, masih ditemukan beberapa kendala seperti kurangnya pengawasan, kerusakan alat, dan keterlambatan kerja. Hasil penelitian ini diharapkan dapat menjadi acuan untuk peningkatan kualitas dan efisiensi kerja TKBM di pelabuhan.
Co-Authors Gunawan Gunawan Muhammad, Maylan Nico Retnoningrum, Puji Sarifuddin