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All Journal Dinasti International Journal of Management Science
Angkasa Maharani, Indah
Unknown Affiliation
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering Other

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Influence of Internal Service Quality and Career Development on Employee Performance through Organizational Citizenship Behavior Angkasa Maharani, Indah; Nurhayati, Mafizatun
Dinasti International Journal of Management Science Vol. 5 No. 6 (2024): Dinasti International Journal of Management Science (July - August 2024)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijms.v5i6.2890

Abstract

This study aims to analyze the factors that influence the employee performance at PT. Leschaco Logistic Indonesia. The population of this research is employees of PT. Leschaco Logistic Indonesia with a total sample of 148 permanent employees. The data analysist method used Structural Equation Model-Partial Least Square (SEM-PLS). The research results show that internal service quality has an influence on employee perfomance. Furthermore, organizational citizenship behavior act as mediating role between internal service quality and career development on employee performance. However, on the other side, career development has no influence on employee performance. Employee performance is influenced by caring between colleagues and a positive work environment with minimal conflict can increase employee performance. However, self-development which held by the company is not able to increase employee performance
Co-Authors Mafizatun Nurhayati