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All Journal JURNAL GOVERNANSI Jurnal Ilmu Manajemen Terapan (JIMT)
Ramadhan, Rendy
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Decision Sciences, Operations Research & Management Social Sciences

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Business Intelligence: Peran dan Fungsinya Dalam Membantu Decision Makers Membuat Keputusan Fauzi, Achmad; Zaidan Rizqullah, Tamam; Hayatunisa, Aurlia; Ramadhan, Rendy; Supriadi, Sephia; Bramley, Harfanly
Jurnal Ilmu Manajemen Terapan Vol. 4 No. 2 (2022): Jurnal Ilmu Manajemen Terapan (November - Desember 2022)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31933/jimt.v4i2.1216

Abstract

Dalam tulisan ini, kami bertujuan untuk memberikan sedikit pemahaman mengenai peran dan fungsi dari Business Intelligence (BI) dalam membantu para decision makers membuat keputusan dari masalah yang ada dalam perusahaannya. Diskusi kami meliputi dampak dari pengaplikasian BI yang dirasa sangat bermanfaat karena perannya dalam membantu perusahaan meningkatkan kemampuan analisis terhadap masalah-masalah yang sedang dihadapi. Selain itu, BI juga sangat membantu perusahaan dalam upaya mengumpulkan, menyimpan, dan menyediakan data dan akses data untuk nantinya diserahkan kepada para decision makers yang akan membuat keputusan. Adapun saat ini banyak perusahaan yang telah merasakan dampak dari penggunaan BI di mana penjualan mereka bisa meningkat dalam waktu yang relatif singkat dan pengambilan keputusan yang lebih mudah, cepat, akurat, dan efisien.
KUALITAS E-SERVICE DALAM PELAYANAN ADMINISTRASI KEPENDUDUKAN MELALUI APLIKASI E-OPEN DI KOTA BEKASI TAHUN 2023 Ramadhan, Rendy; Bintari, Antik
Jurnal Governansi Vol 11 No 1 (2025): Jurnal Governansi Volume 11 Nomor 1, April 2025
Publisher : Universitas Djuanda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30997/jgs.v11i1.14204

Abstract

Public services in the era of Society 5.0 encourage the government to make breakthroughs in e-service. Problems with e-service quality that are not optimal in the e-service implementation process through the e-Open application, such as limited access, delays in service fulfilment, and system constraints in service application, are the background for this research. Based on these problems, an in-depth study is needed to provide a more comprehensive picture of the quality of e-service in implementing the e-Open application in Bekasi City. This research discusses the quality of e-service in population administration services through the e-Open application in Bekasi City in 2023. This research uses the e-service quality theory proposed by Parasuraman, Zeithal, and Malhotra (2005), which uses four dimensions: efficiency, fulfilment, system availability, and privacy. This research uses a mixed research method with a concurrent embedded strategy design and a purposive sampling technique. In addition, purposive and snowball techniques are used to determine informants. The results of this study indicate that research on the quality of e-service of population administration services through the e-open application based on the dimensions of efficiency and privacy is in a good category, while the dimensions of fulfilment and system availability are in the neutral category. However, the results of qualitative research indicate that there are still access limitations, service fulfilment that is often interrupted, and system constraints. The conclusion obtained from the results of this study is that although the quantitative results do not show a lousy category, the data has a medium and even high data distribution. This shows that some respondents in low numbers experience problems. However, the government also strives to provide quality e-service for the community so that this application can run and develop and be valued by the community.
Co-Authors Achmad Fauzi Antik Bintari Bramley, Harfanly Hayatunisa, Aurlia Supriadi, Sephia Zaidan Rizqullah, Tamam