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All Journal International Journal of Integrative Sciences Riset Informasi Kesehatan
Wahyuningtiyas, Triya
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Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Health Professions Industrial & Manufacturing Engineering Medicine & Pharmacology Nursing Public Health Social Sciences

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Pharmacy installation performance analysis of Blitar Hospital through a balanced scorecard approach with a SWOT analysis framework in 2023 Wahyuningtiyas, Triya; Purwidyaningrum, Ika; Wijayanti, Tri
Riset Informasi Kesehatan Vol 13 No 2 (2024): Riset Informasi Kesehatan
Publisher : Sekolah Tinggi Ilmu Kesehatan Harapan Ibu Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30644/rik.v13i2.880

Abstract

Background: The development of Blitar Hospital results from collaborative deliberation that requires comprehensive planning, financial allocation, intellectual consideration, and a strategic approach to achieve optimal results. Method: This study aims to evaluate the performance of the Pharmacy Installation using the Balanced Scorecard approach with SWOT to determine the position of the Pharmacy Installation as a strategy preparation. This type of research is descriptive non-experimental. Data were obtained through in-depth interviews with the Head of the Pharmacy Installation, questionnaires to employees and patients, and direct observation. Qualitative and quantitative descriptive analysis was used. Results: The results showed that performance: 1) Financial perspective: ITOR 2022 (6 times), 2023 (7.7 times); GPM 2022 (26.50%), 2023 (30.61%); GROSS 2022 (61%), 2023 (23.82%). 2) Internal business process perspective: Drug availability rate 2022 (98.48%), 2023 (97.96%); dispensing time of concocted prescription (47.30 minutes), non-concocted prescription (31.54 minutes); Provision of drug information: delivered 100%, except side effects (2.63%), duration of use (4.28%), Storage method (0%). 3) Growth and learning perspective: Employee morale is high; SIM needs feature optimization; Employee training level (100%). 4) Customer perspective: Patients are satisfied with the pharmacy installation services; customer retention period I (52%), period II 2023 (37%); customer acquisition period I (48%), period II (65%). SWOT analysis shows that the Pharmacy Installation is in quadrant II with a diversification strategy. Conclusion: The performance of Pharmacy Installation Blitar Hospital is good and can be improved.
Projected Customer Growth Rate of Hospital Pharmacy Installation in Blitar from 2021 to 2023 Wahyuningtiyas, Triya; Purwidyaningrum, Ika; Wijayanti, Tri
International Journal of Integrative Sciences Vol. 3 No. 8 (2024): August 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ijis.v3i8.11100

Abstract

Quality of pharmaceutical services can be measured by the performance of the Blitar General Hospital Pharmacy Installation which focuses on customer growth rates. This study aims to determine the growth rate of outpatient and inpatient customers of the Blitar General Hospital Pharmacy Installation from 2021 to 2023. This research uses a qualitative descriptive approach. Data were collected through in-depth interviews, observations, and document studies, which were then analyzed using a qualitative approach. The results showed that the total customer growth rate increased over time; in 2021, there were 12,786 customers; in 2022, there were 44,833 customers; while in 2023, there were 58,850 customers
Co-Authors Ika Purwidyaningrum Tri Wijayanti