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⁠Eka Purwanda
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Health Professions Public Health Veterinary

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Evaluation Of Patient Satisfaction In The Service Of The Lembang Hospital Heart Poly Rachmi Anasthasia Seriulna; Kosasih, Kosasih; ⁠Eka Purwanda
Jurnal EduHealth Vol. 15 No. 04 (2024): Jurnal EduHealt (inpres), Year 2024
Publisher : Sean Institute

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Abstract

This study aims to evaluate the level of patient satisfaction with the services at the Lembang Hospital Heart Poly. Patient satisfaction is one of the key indicators in assessing the quality of health services provided, especially in cardiac specialist services that require more attention. The method used in this study involves a questionnaire survey to patients who have received services at the Lembang Hospital Heart Poly. The aspects assessed include the speed of service, the competence of medical personnel, facilities, and the comfort of the hospital environment. The results of the study showed a high level of patient satisfaction in terms of the competence of medical personnel and facilities, but there were several complaints about the speed of service that needed improvement. This finding is expected to be an evaluation material to improve the quality of services in the future.
Analysis Of The Influence Of The Quality Of Ponek Emergency Room Service Quality On Patient Satisfaction At Pulang Pisau Hospital Sandra, Santi; Vip Paramarta; ⁠Eka Purwanda
Jurnal EduHealth Vol. 15 No. 04 (2024): Jurnal EduHealt (inpres), Year 2024
Publisher : Sean Institute

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Abstract

This study aims to analyze the influence of service quality IGD PONEK (Comprehensive Emergency Neonatal Obstetrics Services) on patient satisfaction at Pulang Pisau Hospital. The quality of service in emergency services, especially in the PONEK unit, is very important because it is directly related to the safety of mothers and babies. A survey was conducted on patients and their families who received PONEK emergency room services at Pulang Pisau Hospital. The dimensions of service quality analyzed include service speed, competence of medical personnel, facilities, and responsiveness to emergency conditions. The results showed that the quality of service quality had a significant influence on the level of patient satisfaction. Aspects of officer competence and responsiveness are the main factors that affect satisfaction, while facilities still need to be improved. This study provides recommendations for hospitals to improve aspects of facilities to increase overall patient satisfaction.
Co-Authors KOSASIH KOSASIH, KOSASIH Rachmi Anasthasia Seriulna Sandra, Santi Vip Paramarta