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All Journal Jurnal EduHealth COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat
Sandra, Santi
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Humanities Economics, Econometrics & Finance Education Health Professions Industrial & Manufacturing Engineering Public Health Social Sciences Veterinary

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Analysis Of The Influence Of The Quality Of Ponek Emergency Room Service Quality On Patient Satisfaction At Pulang Pisau Hospital Sandra, Santi; Vip Paramarta; ⁠Eka Purwanda
Jurnal EduHealth Vol. 15 No. 04 (2024): Jurnal EduHealt (inpres), Year 2024
Publisher : Sean Institute

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Abstract

This study aims to analyze the influence of service quality IGD PONEK (Comprehensive Emergency Neonatal Obstetrics Services) on patient satisfaction at Pulang Pisau Hospital. The quality of service in emergency services, especially in the PONEK unit, is very important because it is directly related to the safety of mothers and babies. A survey was conducted on patients and their families who received PONEK emergency room services at Pulang Pisau Hospital. The dimensions of service quality analyzed include service speed, competence of medical personnel, facilities, and responsiveness to emergency conditions. The results showed that the quality of service quality had a significant influence on the level of patient satisfaction. Aspects of officer competence and responsiveness are the main factors that affect satisfaction, while facilities still need to be improved. This study provides recommendations for hospitals to improve aspects of facilities to increase overall patient satisfaction.
Implementasi Sistem Informasi Sumber Daya Manusia untuk Meningkatkan Efisiensi dan Akurasi Manajemen SDM: Studi Kasus PT. Aneka Sejahtera Engineering Tri Utami, Ari; Hindarti, Astri; Nurshyaliha M, Muranny; Ruriyansi, Ruriyansi; Sandra, Santi
COMSERVA : Jurnal Penelitian dan Pengabdian Masyarakat Vol. 3 No. 11 (2024): COMSERVA : Jurnal Penelitian dan Pengabdian Masyarakat
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/comserva.v3i11.1255

Abstract

Pengelolaan kehadiran karyawan dalam banyak organisasi masih menggunakan pendekatan konvensional dengan pencatatan manual, menyebabkan pemborosan kertas, lambatnya proses, dan rentan terhadap kecurangan. Keputusan manajemen SDM seperti penerimaan, penilaian, dan pemindahan posisi karyawan seringkali kurang tepat karena hanya berdasarkan kinerja tanpa mempertimbangkan faktor lain. Dalam era teknologi dan mobilitas tinggi, perkembangan teknologi menjadi kunci penting bagi kemajuan organisasi. Pemanfaatan teknologi informasi, khususnya dalam Sistem Informasi Sumber Daya Manusia (SDM), diperlukan untuk meningkatkan efisiensi dan akurasi pengelolaan SDM. Penelitian ini bertujuan untuk memberikan pemahaman tentang Manajemen SDM, menggali kepentingan perencanaan SDM, dan menganalisis kasus SDM pada PT. Aneka Sejahtera Engineering. Metode penelitian menggunakan pendekatan kualitatif dengan studi literatur. Hasil penelitian menunjukkan bahwa PT. Aneka Sejahtera Engineering memiliki strategi SDM berbasis rekanan bisnis, memprioritaskan hubungan karyawan-perusahaan. Meskipun perusahaan telah merencanakan SDM, analisis kebutuhan karyawan dan uraian pekerjaan kurang diperhatikan. Kesimpulannya, manajemen SDM memegang peran strategis dan harus dikelola dengan tujuan yang jelas untuk mencapai keberhasilan organisasi.
Co-Authors Hindarti, Astri Nurshyaliha M, Muranny Ruriyansi, Ruriyansi Tri Utami, Ari Vip Paramarta ⁠Eka Purwanda