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All Journal Management Studies and Entrepreneurship Journal (MSEJ) INVEST : Jurnal Inovasi Bisnis dan Akuntansi
Nugroho, Bangkit Puri
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Performance Indicators for A Healthcare Company in Indonesia Nugroho, Bangkit Puri; Wicaksono , Raden Danisworo Rivianto; Gustaji, Rhamdalia Fanny
Management Studies and Entrepreneurship Journal (MSEJ) Vol. 5 No. 2 (2024): Management Studies and Entrepreneurship Journal (MSEJ)
Publisher : Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/msej.v5i2.5607

Abstract

Indonesia's healthcare industry boasts a thriving pharmaceutical sector with revenue exceeding $9 billion. However, it faces a critical challenge. The infrastructure, with only 1.17 hospital beds per thousand inhabitants, struggles to meet the growing demand fueled by the rapid expansion of the JKN program, which now covers over 200 million participants. To address this challenge, this research proposes a Knowledge Based Performance Management Systems (KBPMS) framework, tailored for the healthcare sector. The framework encompasses 29 Key Performance Indicators (KPIs) categorized into three perspectives: Business Result, Internal Business Process, and Resource Capability. These KPIs provide a comprehensive and balanced assessment of healthcare organizations' performance across critical dimensions. Analysis of the proposed KPIs reveals that hospitals prioritize organizational development, emphasizing the importance of teamwork, knowledge sharing, and leadership skills among staff. These factors are crucial for fostering a collaborative and innovative work environment, enabling hospitals to deliver high-quality care and adapt to the evolving healthcare landscape. The KBPMS framework offers a valuable tool for healthcare organizations to enhance their performance management practices. By adopting this framework, hospitals can effectively measure, monitor, and improve their operations, leading to better patient outcomes and organizational sustainability. The research highlights the KBPMS framework's potential in Indonesia, but further research is needed to explore its effectiveness in broader healthcare settings and its long-term impact.
Enhancing Performance Management System Through Gamification: A Comprehensive Review and Improvement Nugroho, Bangkit Puri; Dewi, Emilia Fitriana
INVEST : Jurnal Inovasi Bisnis dan Akuntansi Vol. 6 No. 1 (2025): INVEST : Jurnal Inovasi Bisnis dan Akuntansi
Publisher : Lembaga Riset dan Inovasi Al-Matani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55583/invest.v6i1.1237

Abstract

Traditional Performance Management Systems (PMS) often face criticism for being rigid and demotivating. Gamification, the use of game design elements in non-game contexts, has emerged as an innovative approach to enhance PMSs by engaging and motivating employees. PT XTA's PMS faces challenges such as a lack of transparency, motivation, and engagement. Employees seek clarity on how performance assessments impact their career progression and remuneration. The current PMS lacks stimulating elements, leading to decreased motivation and participation. This research aims to review and improve the existing PMS at PT XTA by integrating gamification. The data was analyzed using qualitative techniques, including content analysis for interviews and interpretative observation for observations. The research concludes that while PT XTA's PMS has advantages like facilitating SMART goal setting and multi-source feedback, it faces significant challenges such as a lack of transparency and overly ambitious goals leading to employee stress. Gamification can address these challenges by enhancing transparency, motivation, engagement, and continuous learning. Recommendations for incorporating gamification into the PMS are proposed based on the findings.
Co-Authors Dewi, Emilia Fitriana Gustaji, Rhamdalia Fanny Wicaksono , Raden Danisworo Rivianto