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All Journal Management Studies and Entrepreneurship Journal (MSEJ) Jurnal Pengabdian dan Pemberdayaan Masyarakat (ABDI DAYA KU)
Gustaji, Rhamdalia Fanny
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences Other

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Performance Indicators for A Healthcare Company in Indonesia Nugroho, Bangkit Puri; Wicaksono , Raden Danisworo Rivianto; Gustaji, Rhamdalia Fanny
Management Studies and Entrepreneurship Journal (MSEJ) Vol. 5 No. 2 (2024): Management Studies and Entrepreneurship Journal (MSEJ)
Publisher : Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/msej.v5i2.5607

Abstract

Indonesia's healthcare industry boasts a thriving pharmaceutical sector with revenue exceeding $9 billion. However, it faces a critical challenge. The infrastructure, with only 1.17 hospital beds per thousand inhabitants, struggles to meet the growing demand fueled by the rapid expansion of the JKN program, which now covers over 200 million participants. To address this challenge, this research proposes a Knowledge Based Performance Management Systems (KBPMS) framework, tailored for the healthcare sector. The framework encompasses 29 Key Performance Indicators (KPIs) categorized into three perspectives: Business Result, Internal Business Process, and Resource Capability. These KPIs provide a comprehensive and balanced assessment of healthcare organizations' performance across critical dimensions. Analysis of the proposed KPIs reveals that hospitals prioritize organizational development, emphasizing the importance of teamwork, knowledge sharing, and leadership skills among staff. These factors are crucial for fostering a collaborative and innovative work environment, enabling hospitals to deliver high-quality care and adapt to the evolving healthcare landscape. The KBPMS framework offers a valuable tool for healthcare organizations to enhance their performance management practices. By adopting this framework, hospitals can effectively measure, monitor, and improve their operations, leading to better patient outcomes and organizational sustainability. The research highlights the KBPMS framework's potential in Indonesia, but further research is needed to explore its effectiveness in broader healthcare settings and its long-term impact.
Pelatihan CV dan Wawancara Kerja Tingkatkan Kompetensi Siswa Manajemen Perkantoran SMKS Bani Adna Tangerang Gustaji, Rhamdalia Fanny; Juwita, Tia Permata; Andriani, Prima
Jurnal Pengabdian dan Pemberdayaan Masyarakat Vol. 2 No. 1 (2025): ABDI DAYA KU Jurnal Pengabdian dan Pemberdayaan Masyarakat
Publisher : MJK PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Kegiatan pengabdian kepada masyarakat ini bertujuan untuk meningkatkan kompetensi siswa jurusan manajemen perkantoran SMKS Bani Adna Tangerang dalam menghadapi dunia kerja, dengan fokus pada pelatihan penyusunan Curriculum Vitae (CV) yang efektif dan persiapan wawancara kerja. Urgensi program ini didasari oleh adanya kesenjangan kompetensi lulusan SMK dengan tuntutan dunia kerja, terutama dalam menyusun CV yang menarik dan profesional serta kurangnya kepercayaan diri saat wawancara kerja. Pelatihan dihadiri oleh 30 peserta. Hasil evaluasi menunjukkan peningkatan signifikan dalam pemahaman siswa; persentase siswa yang mengisi skala pemahaman >3 (dari 1 sampai 5) meningkat dari 44.44% sebelum menjadi 62.96% setelah pelatihan. Mayoritas siswa (74%) setuju bahwa materi yang disampaikan bermanfaat, dan 63% siswa menyatakan kebutuhan akan pelatihan lanjutan. Luaran kegiatan ini mencakup publikasi artikel jurnal ber-ISSN, video kegiatan di YouTube, dan HKI. Diharapkan kegiatan ini dapat membekali siswa dengan CV berkualitas dan kepercayaan diri untuk bersaing di pasar kerja.
Co-Authors Andriani, Prima Juwita, Tia Permata Nugroho, Bangkit Puri Wicaksono , Raden Danisworo Rivianto