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Ardhito, Danar
Bina Nusantara University
Computer Science & IT

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Optimization of the Bugs Classification of the Ticketing System in Software Development: a Study Case Ardhito, Danar; Girsang, Abba Suganda
CommIT (Communication and Information Technology) Journal Vol 10, No 2 (2016): CommIT Vol. 10 No. 2 Tahun 2016
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/commit.v10i2.1670

Abstract

Computer bug elimination is an important phase in the software development process. A ticketing system is usually used to classify the identified bug type and to assign a suitable developer. This system is handled manually and error prone. This paper proposes a new bug classification method using the fast string search algorithm. The method searches the error string and compares it to the full text. The approach is deployed to the software development process at PT. Selaras Anugerah Lestari and it results in a significant reduction in the average value of the time required to handle the bugs.
Co-Authors Abba Suganda Girsang, Abba Suganda