CommIT (Communication & Information Technology)
Vol 10, No 2 (2016): CommIT Vol. 10 No. 2 Tahun 2016

Optimization of the Bugs Classification of the Ticketing System in Software Development: a Study Case

Ardhito, Danar (Unknown)
Girsang, Abba Suganda (Unknown)

Article Info

Publish Date
31 Oct 2016

Abstract

Computer bug elimination is an important phase in the software development process. A ticketing system is usually used to classify the identified bug type and to assign a suitable developer. This system is handled manually and error prone. This paper proposes a new bug classification method using the fast string search algorithm. The method searches the error string and compares it to the full text. The approach is deployed to the software development process at PT. Selaras Anugerah Lestari and it results in a significant reduction in the average value of the time required to handle the bugs.

Copyrights © 2016




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Journal Info
CommIT (Communication & Information Technology)
Website

Abbrev

COMMIT

Publisher

Universitas Bina Nusantara

Subject

Computer Science & IT

Description

Journal of Communication and Information Technology (CommIT) focuses on various issues spanning: software engineering, mobile technology and applications, robotics, database system, information engineering, artificial intelligent, interactive multimedia, computer networking, information system ...