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All Journal The Journal of Society and Media Jurnal Trias Politika Scientific Journal of Informatics
Bulya, Bulya
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Journal : Scientific Journal of Informatics

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Community Acceptance of SIKESAL: An UTAUT Model Approach in E-Government Services in Jambi City Bulya, Bulya; Ulung Pribadi
Scientific Journal of Informatics Vol. 11 No. 3: August 2024
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/sji.v11i3.7511

Abstract

Purpose: This research examines the factors influencing public acceptance of e-government services, particularly the Sikesal system in Jambi City. The urgency of this research lies in its potential to improve the quality of public services, increase community engagement, and support digital transformation goals in Jambi City. This study contributes to understanding how local communities perceive and utilize e-government services, providing insights to improve service design and Using the Unified Theory of Acceptance and Use of Technology (UTAUT) model, we evaluated variables including Performance Expectancy, Effort Expectancy, Social Influence, and Facilitating Conditions. The study utilized a quantitative approach, collecting data through questionnaires distributed to 100 respondents, selected using the Slovin formula. Result: Results indicate that Effort Expectancy significantly impacts the use of e-government services (T value of 18.339, P value of 0.000), highlighting the importance of user-friendliness. However, performance expectancy, social influence, and facilitating conditions did not significantly impact. Novelty: The novelty of this study lies in its localized examination of e-government acceptance, providing insights for targeted improvements in service design and implementation.
Co-Authors Darminto, Citra Izzati, Suci Lega, Michael Makmun Wahid, Makmun Ulung Pribadi, Ulung Yustinus Farid Setyobudi, Yustinus Farid