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Austin, Ryan
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Economics, Econometrics & Finance Health Professions Medicine & Pharmacology Nursing Public Health

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Antecedents of Patient Satisfaction with Outpatient Pharmacy Services on Patient Well-Being and Hospital Image Austin, Ryan; Antonio, Ferdi; Pebriana, Regina
JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Vol. 13 No. 2 (2024): August 2024
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jmmr.v13i2.456

Abstract

This study examined the influence of patient satisfaction with outpatient pharmacy services on patient well-being and hospital image, focusing on pharmacy location, service time, pharmacist attitude, medication supply, and medication teaching. A survey with cross-sectional data was conducted using a questionnaire modified from Khudair & Raza (2013). Data from 115 respondents were analyzed using Partial Least Square-Structural Equation Modelling (PLS-SEM). Pharmacy location and medication supply negatively impacted patient satisfaction. Service time, pharmacist attitude, and medication teaching had positive, significant impacts. Patient satisfaction positively influenced the hospital's image and patient well-being. Efficient service time, positive pharmacist attitude, and effective medication teaching enhanced patient satisfaction, improving hospital image and patient well-being. The study concluded that optimizing service time, pharmacist attitude, and medication teaching in outpatient pharmacy services could significantly enhance patient satisfaction, thereby improving patient well-being and hospital image.
Co-Authors Antonio, Ferdi Pebriana, Regina