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Implementasi Program Kalimasada Dalam Meningkatkan Kesadaran Administrasi Penduduk Di Kelurahan Gunung Anyar Kota Surabaya Shahira, Sharifah; Tukiman, Tukiman
Jurnal Ilmiah Wahana Pendidikan Vol 10 No 18 (2024): Jurnal Ilmiah Wahana Pendidikan 
Publisher : Peneliti.net

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.13987167

Abstract

KALIMASADA program (Environmental Area Community Aware Civil Administration) is an innovation of the Surabaya City Government to create up-to-date civil data by realizing fast and efficient services with document processing simply through RT or RW Hall services. With the ease of processing these documents, it is hoped that the level of administrative awareness among the citizens of Surabaya City will increase. This research aims to analyze the implementation of the KALIMASADA Program in increasing administrative awareness of the civil in Gunung Anyar Village based on the implementation variables identified by Edward III, namely communication, resources, disposition, and bureaucratic structure. This research uses a descriptive-qualitative method with data collection techniques through direct field observation, interviews, and documentation. The results of this research show that the implementation of the KALIMASADA Program in Gunung Anyar Village has gone well even though several obstacles were found, namely in the communication and resource variables because RTs were still found to be less enthusiastic about implementing this program and less than optimal human resources or staff in implementing KALIMASADA because the majority of RW assistants are not special service officers.
Efektivitas Pelayanan Kesehatan Bagi Peserta BPJS di Puskesmas Kalirungkut Hardianti Aniq, Azka; Shahira, Sharifah; Fitriana, Lilis; Anisykurlillah, Rosyidatuzzahro
VISA: Journal of Vision and Ideas Vol. 4 No. 3 (2024): VISA: Journal of Vision and Ideas
Publisher : IAI Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/visa.v4i3.3224

Abstract

This research aims to describe and analyze in depth the effectiveness of health services provided to BPJS participants at the Kalirungkut Community Health Center. The research method used was descriptive qualitative with an interview and observation approach to BPJS participants. The research results show that health services at the Kalirungkut Community Health Center have met the effectiveness indicators developed by Sutrisno (2007), namely program understanding, right on target, on time, achievement of goals, and real change. BPJS participants generally have a good understanding of the BPJS program, membership requirements and referral system, although understanding of the program's objectives still needs to be improved. The services at the Kalirungkut Community Health Center were assessed as being on target by participants, with high satisfaction with the facilities and services provided. Timely service processes and achievement of program objectives are reflected in the satisfaction of BPJS participants who experience direct benefits from this program. Apart from that, there have been positive changes in the attitudes and behavior of health workers who are now friendlier and more responsive to patient complaints. Several challenges such as officer delays are still encountered, but overall, the BPJS program at the Kalirungkut Community Health Center has succeeded in having a positive impact and fulfilling its main objective of providing adequate health insurance for the community. To increase the effectiveness of services, it is recommended that the Kalirungkut Community Health Center maximize socialization activities for the BPJS Program through Family Posyandu activities, increasing the function of monitoring and evaluating the performance of employees, especially front office employees.