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All Journal Jurnal Ilmiah Wahana Pendidikan Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) VISA: Journal of Vision and Ideas
Fitriana, Lilis
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Religion Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Public Health Social Sciences Other

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Implementasi Smart Governance Dalam Pelayanan Administrasi Kependudukan Di Kota Surabaya (Studi Kasus: Di Kecamatan Benowo) Fitriana, Lilis; Arif, Lukman
Jurnal Ilmiah Wahana Pendidikan Vol 10 No 18 (2024): Jurnal Ilmiah Wahana Pendidikan 
Publisher : Peneliti.net

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.13924399

Abstract

ABSTRACT The Surabaya City Government implements smart governance in organizing population administration services through the Surabaya Civil Registration and Population Agency (Dispendukcapil Kota Surabaya). In the implementation of the smart government concept, Dispendukcapil Kota Surabaya has created an innovation in the form of a website called Klampid New Generation (KNG). The main objective of this research is to analyze the implementation of smart governance in population administration services in Surabaya City, with a case study focus on Benowo Subdistrict, Surabaya. This study adopts a qualitative descriptive method, utilizing primary data obtained through observation, documentation, and interviews. Secondary data is also collected from articles, journals, previous research, and official websites. The results of this research indicate that the implementation of smart governance in population administration services in Surabaya City is considered successful, aligning with the implementation theory that involves elements such as communication, resources, disposition, and bureaucratic structure as determinants of success. However, the researcher recommends that Dispendukcapil Kota Surabaya further optimize the communication aspect. Keywords: population administration, implementation, smart governance
Efektivitas Pelayanan Kesehatan Bagi Peserta BPJS di Puskesmas Kalirungkut Hardianti Aniq, Azka; Shahira, Sharifah; Fitriana, Lilis; Anisykurlillah, Rosyidatuzzahro
VISA: Journal of Vision and Ideas Vol. 4 No. 3 (2024): VISA: Journal of Vision and Ideas
Publisher : IAI Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/visa.v4i3.3224

Abstract

This research aims to describe and analyze in depth the effectiveness of health services provided to BPJS participants at the Kalirungkut Community Health Center. The research method used was descriptive qualitative with an interview and observation approach to BPJS participants. The research results show that health services at the Kalirungkut Community Health Center have met the effectiveness indicators developed by Sutrisno (2007), namely program understanding, right on target, on time, achievement of goals, and real change. BPJS participants generally have a good understanding of the BPJS program, membership requirements and referral system, although understanding of the program's objectives still needs to be improved. The services at the Kalirungkut Community Health Center were assessed as being on target by participants, with high satisfaction with the facilities and services provided. Timely service processes and achievement of program objectives are reflected in the satisfaction of BPJS participants who experience direct benefits from this program. Apart from that, there have been positive changes in the attitudes and behavior of health workers who are now friendlier and more responsive to patient complaints. Several challenges such as officer delays are still encountered, but overall, the BPJS program at the Kalirungkut Community Health Center has succeeded in having a positive impact and fulfilling its main objective of providing adequate health insurance for the community. To increase the effectiveness of services, it is recommended that the Kalirungkut Community Health Center maximize socialization activities for the BPJS Program through Family Posyandu activities, increasing the function of monitoring and evaluating the performance of employees, especially front office employees.  
The Role of the Gresik District Education Office in Improving the Quality of Educational Services at UPT SD Negeri 81 Gresik Fitriana, Lilis; Arundinasari, Indira
Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Vol 7 No 4 (2025): Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP)
Publisher : Laboratorium Jurusan Ilmu Administrasi Negara Fakultas Ilmu Sosial Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jmiap.v7i4.1319

Abstract

This study examines the role of the Gresik District Education Office in improving the quality of educational services at UPT SD Negeri 81 Gresik. Using a descriptive qualitative approach, data were collected through observation, interviews, and document analysis. The analysis is based on Jones's theory of government roles, specifically the regulatory role, the enabling role, and the direct provision of goods and services. The findings show that in its regulatory role, the Education Office has implemented national policies, such as the Merdeka Curriculum and the Education Report, as instruments for quality evaluation. In the enabling role, the Education Office contributes through teacher capacity building, collaboration with higher education institutions, and cross-sector advocacy for school relocation. In the role of direct provision of goods and services, the Education Office facilitates the provision of learning technology devices. It is concluded that the role of the Gresik District Education Office in improving the quality of educational services at UPT SD Negeri 81 Gresik has been implemented but has not yet been fully effective, particularly in addressing the school's structural and geographical challenges.
Co-Authors Arif, Lukman Hardianti Aniq, Azka Indira Arundinasari, Indira Rosyidatuzzahro Anisykurlillah, Rosyidatuzzahro Shahira, Sharifah