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All Journal Jurnal Ilmiah Wahana Pendidikan VISA: Journal of Vision and Ideas
Fitriana, Lilis
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Religion Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Public Health Social Sciences Other

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Journal : Jurnal Ilmiah Wahana Pendidikan

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Implementasi Smart Governance Dalam Pelayanan Administrasi Kependudukan Di Kota Surabaya (Studi Kasus: Di Kecamatan Benowo) Fitriana, Lilis; Arif, Lukman
Jurnal Ilmiah Wahana Pendidikan Vol 10 No 18 (2024): Jurnal Ilmiah Wahana Pendidikan 
Publisher : Peneliti.net

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.13924399

Abstract

ABSTRACT The Surabaya City Government implements smart governance in organizing population administration services through the Surabaya Civil Registration and Population Agency (Dispendukcapil Kota Surabaya). In the implementation of the smart government concept, Dispendukcapil Kota Surabaya has created an innovation in the form of a website called Klampid New Generation (KNG). The main objective of this research is to analyze the implementation of smart governance in population administration services in Surabaya City, with a case study focus on Benowo Subdistrict, Surabaya. This study adopts a qualitative descriptive method, utilizing primary data obtained through observation, documentation, and interviews. Secondary data is also collected from articles, journals, previous research, and official websites. The results of this research indicate that the implementation of smart governance in population administration services in Surabaya City is considered successful, aligning with the implementation theory that involves elements such as communication, resources, disposition, and bureaucratic structure as determinants of success. However, the researcher recommends that Dispendukcapil Kota Surabaya further optimize the communication aspect. Keywords: population administration, implementation, smart governance
Co-Authors Arif, Lukman Hardianti Aniq, Azka Rosyidatuzzahro Anisykurlillah, Rosyidatuzzahro Shahira, Sharifah