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All Journal Jurnal Progress Administrasi Publik (JPAP) RESLAJ: Religion Education Social Laa Roiba Journal
Widuri, Ocha Aulia
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Religion Humanities Economics, Econometrics & Finance Education Environmental Science Social Sciences

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ANALISIS MANAJEMEN PELAYANAN AKTA KELAHIRAN DI KELURAHAN MEDOKAN AYU KOTA SURABAYA Widuri, Ocha Aulia; Wibawani, Sri
Jurnal Progress Administrasi Publik Vol. 4 No. 2 (2024): Jurnal Progress Administrasi Publik (JPAP)
Publisher : Program Studi Administrasi Publik, FISIP, Universitas Tulang Bawang Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37090/jpap.v4i2.1281

Abstract

A birth certificate is a document that every citizen in Indonesia must have as legal proof of a person's identity issued by the Population and Civil Registration Service of the City of Surabaya. Following digital developments, the management of birth certificate services has become different from before. Digitalization must also make all public services innovative. The Surabaya City Population and Civil Registry Department created a KNG (Klampid New Generation) innovation as an online population administration service. There are problems with birth certificate services in Medokan Ayu Village related to websites that sometimes have errors, long document verification processes, data input errors by residents, and even incomplete files. This research aims to analyze the effectiveness of birth certificate service management. The research method used is descriptive qualitative with the type of action research. Data collection techniques through interviews, observation, and documentation. The research focus is based on public management principles, namely 1) Accountability, 2) Transparency, 3) Responsive, 4) Professional, 5 Effectiveness, 6) Efficient, 7) Adaptive, 8) Rational. The results of the research show that the accountability of the population administration officers can be held accountable by not abusing citizen data, transparency of the KNG which can be accessed by all residents of the city of Surabaya, fast responsiveness regarding file submissions, the effectiveness of the birth certificate service can provide output results of birth certificate documents with the ease provided, efficiency of time and energy by residents and Adminduk officers, adaptation to face differences in submitting birth certificate files, rationality with a systematic flow, requirements and time period for issuing birth certificates that are clear, professionalism of Adminduk service officers as proven by the "Integrity Pacts" oath. So that the effectiveness of birth certificate service management can provide benefits from the output results provided.   Keywords: Management; Public Service; Administration
Peran Pemerintah Kota Surabaya dalam Kebijakan Pemberdayaan Anak Disabilitas di Kota Surabaya Putri, Abigail Maharani; Widuri, Ocha Aulia; Aliefia, Vony; Rohim, Ahmad Bagus; Saputri, Eka; Muljanto, Muhammad Agus
Reslaj: Religion Education Social Laa Roiba Journal Vol. 6 No. 10 (2024): RESLAJ: Religion Education Social Laa Roiba Journal 
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/reslaj.v6i10.2910

Abstract

Disability empowerment is one form of government effort in the welfare of people who have physical and mental limitations. The Surabaya City Government has currently made efforts to empower disabilities by providing formal and non-formal guidance activities. This is implemented by the development of Kampung Anak Negeri and Rumah Anak Prestasi under the auspices of the Surabaya City Social Service. This research uses descriptive qualitative methods with data collection techniques through observation, literature study, and in-depth interviews. The results obtained based on Gede Diva's theory are in line with the results of the research conducted, namely (1) Facilitator, as evidenced by providing several facilities such as providing assistance such as subsidies for goods, services or capital, providing training tailored to the needs of the target community of the program. (2) Regulator, as evidenced by the government to RAP and KANRI making regulations or rules and regulations related to the implementation of the disability empowerment program. (3) Catalyst, the government conducts technical guidance in carrying out empowerment before going to the field.
Co-Authors Aliefia, Vony Eka Saputri, Eka Muljanto, Muhammad Agus Putri, Abigail Maharani Rohim, Ahmad Bagus Sri Wibawani, Sri