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Analysis Of Acceptance Model Technology Theory On Satisfaction And Loyalty In Online Registration Of Outpatient Patients Ningsih, Putu Oka Prasetia; Suprapto, Sentot Imam; Widyowati, Agustin
Journal of Applied Nursing and Health Vol. 6 No. 2 (2024): Journal of Applied Nursing and Health
Publisher : Chakra Brahmanda Lentera Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55018/janh.v6i2.251

Abstract

Background: The on-site registration system often causes various problems, such as long queues and long waiting times in the queue room, the possibility of data input errors due to being done manually, patient discomfort, and access difficulties for long-distance patients. If these aspects of TAM meet patient expectations, it will create patient satisfaction, ultimately resulting in loyal patients. This research aims to determine the influence of perceived ease of use and perceived usefulness on online registration and its impact on patient satisfaction and loyalty Methods: This study employed an explanatory research design with a quantitative approach. The population consisted of all outpatients at Mataram City Regional Hospital, and the sample included 188 respondents. Data were collected using a closed-ended questionnaire with a Likert scale. For data analysis, the study applied covariance-based Structural Equation Modeling (SEM), specifically Partial Least Squares (PLS), using SmartPLS version 3.0. Results: The research findings revealed that perceived ease of use significantly and positively influences the use of the online registration system (t-stat: 4.603 > 1.96); perceived usefulness significantly and positively affects the use of the online registration system (t-stat: 3.697 > 1.96); user attitude significantly and positively impacts the use of the online registration system (t-stat: 4.952 > 1.96); the use of the online registration system significantly and positively affects patient satisfaction (t-stat: 6.503 > 1.96); the use of the online registration system significantly and positively influences patient loyalty (t-stat: 3.730 > 1.96); and satisfaction significantly and positively impacts patient loyalty (t-stat: 4.840 > 1.96) Conclusion: The online registration system, influenced by perceived ease of use, usefulness, and user attitude, significantly enhances patient satisfaction and loyalty. Mataram City Regional Hospital should continue improving the online registration system and evaluating patient satisfaction to boost loyalty.
Strategi optimalisasi penerapan elektronik resep di depo farmasi rawat jalan RSUD provinsi Nusa Tenggara Barat Ningsih, Putu Oka Prasetia; Yuspita, July; Prasetyo, Joko; Johari, Harry Irawan
SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan Vol 8, No 3 (2024): September
Publisher : Universitas Muhammadiyah Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31764/jpmb.v8i3.26918

Abstract

AbstrakResep elektronik (E-resep) adalah cara elektronik untuk menulis peresepan melalui proses entry data yang otomatis menggunakan software tertentu dengan jaringan internet yang terhubung di bagian farmasi rumah sakit. Sistem e-prescribing ini merupakan sistem yang dapat menggantikan peresepan obat secara konvensional yakni penulisan resep obat oleh dokter menggunakan kertas. Dengan menggunakan sistem komputerisasi, e-prescribing dapat menghubungkan berbagai informasi antara dokter, alat pembuat resep elektronik, apotek, hingga bagian keuangan baik secara langsung ataupun tidak langsung. Hal ini akan memangkas waktu pelayanan karena peresepan dilakukan tidak melalui kertas dan dapat diimplementasikan ke dalam alur kerja yang efisien. Kegiatan Pengabdian masyarakat ini berupa sosialisasi kepada petugas farmasi untuk meningkatkan pengetahuan petugas terhadap permasalahan yang terjadi di Depo Farmasi Rawat jalan. Tujuan dan Manfaat dari peresepan melalui e-prescribing ini adalah Mencegah risiko human error, Mempercepat penginputan data, Menghemat waktu pelayanan dan sumber daya, Meningkatkan keamanan obat (medication safety), dan Meningkatkan kepatuhan pasien sehingga dapat meningkatkan mutu pelayanan Kata Kunci : pemanfaatan; elektronik resep; depo farmasi; rawat jalan, AbstractElectronic prescriptions (E-prescriptions) are an electronic way to write prescriptions through an automatic data entry process using certain software with an internet network connected to the hospital pharmacy. This e-prescribing system is a system that can replace conventional drug prescribing, namely writing drug prescriptions by doctors using paper. By using a computerized system, e-prescribing can link various information between doctors, electronic prescription tools, pharmacies, and finance departments, either directly or indirectly. This will reduce service time because prescribing is done without paper and can be implemented into an efficient workflow. This community service activity takes the form of outreach to pharmacy officers to increase officers' knowledge of problems that occur at the Outpatient Pharmacy Depot. The aims and benefits of prescribing via e-prescribing are preventing the risk of human error, speeding up data input, saving service time and resources, increasing medication safety, and increasing patient compliance so as to improve service quality. Keywords: Utilization; electronic prescriptions; pharmacy deposit; outpatient.