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All Journal Owner : Riset dan Jurnal Akuntansi The International Journal of Studies in Social Sciences and Humanities (IJOSSH)
Pratiwi, Arti Febriani
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Arts Humanities Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Social Sciences

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Analysis of Factors Influencing the Performance of Tax Center Volunteers: A Case Study at Jember State Polytechnic Wijayanti, Rahma Rina; Ardhiarisca, Oryza; Sutantio, R. Alamsyah; Harkat, Avisenna; Ghozali, Nur Azizah Wandinia; Ardiansyah, Diki; Pratiwi, Arti Febriani
International Journal of Studies in Social Sciences and Humanities (IJOSSH) Vol. 2 No. 1 (2025): July
Publisher : P3M Politeknik Negeri Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25047/ijossh.v2i1.5569

Abstract

Performance is the output of activities carried out by tax volunteers. In this case, tax volunteers are tasked with filling out annual tax returns for taxpayers. These activities have an impact on increasing state revenues. This study is to determine the factors that need to be improved in the performance of tax volunteers. This research method is quantitative research and regression analysis. The research results show that the self-assessment system, motivation, and work discipline variables significantly influenced the performance of tax volunteers. Meanwhile, the variables of training materials and training methods do not significantly influence the performance of tax volunteers. These findings can be applied to analyze the factors that affect the performance of Tax Center volunteers at Jember State Polytechnic. Their significance factors contribute to achieving a sustainable program at Tax Center Jember State Polytechnic.
Analisis Kepuasan Pengguna Layanan Tax Center Politeknik Negeri Jember Sutantio, R. Alamsyah; Ardhiarisca, Oryza; Wijayanti, Rahma Rina; Harkat, Avisenna; Ghozali, Nur Azizah Wandinia; Ardiansyah, Diki; Pratiwi, Arti Febriani
Owner : Riset dan Jurnal Akuntansi Vol. 8 No. 4 (2024): Artikel Research Oktober 2024
Publisher : Politeknik Ganesha Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33395/owner.v8i4.2501

Abstract

This research activity aims to conduct an analysis of service user satisfaction for Jember State Polytechnic Tax Center service users. It is hoped that the results of this research can provide suggestions for improving Tax Center services in the future. Respondents in this research were users of the Jember State Polytechnic Tax Center service. The number of respondents was determined using the Slovin equation so that the respondents in this study were 56 respondents. This research data was obtained by distributing questionnaires. The data obtained was analyzed for data quality through testing the validity and reliability of the data. Next, it will be analyzed further using Importance Performance Analysis (IPA) and Customer Satisfaction Index (CSI). The research provides results showing that the level of satisfaction with using Tax Center services is within satisfaction with an index of 80.42%. To be able to improve services, several priority improvements are needed, namely attributes in Quadrant I. These attributes include access to position information about service procedures, technology systems, information containing all service procedures as well as instructions for filling out service documents, accessibility of Tax Center locations, schedules. definite service, as well as the discipline of tax volunteers in providing services
Co-Authors Ardiansyah, Diki Ghozali, Nur Azizah Wandinia Harkat, Avisenna Oryza Ardhiarisca Rahma Rina Wijayanti Sutantio, R. Alamsyah