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All Journal JURNAL NUSANTARA APLIKASI MANAJEMEN BISNIS ProBisnis : Jurnal Manajemen
Kho , Ardi
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Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences

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Relational Coordination in Inclusive Education: A Critical Review and Theoretical Extension Toward Emotional Responsiveness in Indonesia Fedrini, Sally; Kho , Ardi
ProBisnis : Jurnal Manajemen Vol. 16 No. 06 (2025): December: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

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Abstract

Inclusive education in Indonesia often remains symbolic due to fragmented collaboration and hierarchical school cultures. Relational Coordination Theory (RCT) focusing on shared goals, shared knowledge, mutual respect, and quality communication has proven effective in high interdependence sectors like healthcare but is seldom applied in educational contexts in developing countries. This critical literature review aims to synthesize the theoretical development and empirical findings of RCT across sectors and propose its adaptation to foster emotional responsiveness, a school's capacity to address students' emotional needs in Indonesian inclusive schools. The synthesis confirms RCT's strong potential as a theoretical and diagnostic framework for enhancing collaboration among teachers, therapists, and support staff. The study further proposes a theoretical model linking structural inputs and relational coordination mechanisms to emotional responsiveness as a core outcome. Policy and practical implications for stakeholders are discussed, along with recommendations for future empirical research to test the model in the Indonesian context.
The Crafting Unforgettable Dining Moments: The Impact of Brand Love, Satisfaction, and Trust on Customer Experience Prasetyo, Stephen Sugiarto; Berlianto, Margaretha Pink; Kho , Ardi
Jurnal Nusantara Aplikasi Manajemen Bisnis Vol 9 No 2 (2024): Jurnal Nusantara Aplikasi Manajemen Bisnis
Publisher : UNIVERSITAS NUSANTARA PGRI KEDIRI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29407/nusamba.v9i2.21523

Abstract

Research aim: The purpose of this research is to determine the influence of brand experience on brand love, brand satisfaction, and brand trust, the impact of brand satisfaction on brand love and brand trust, and the influence of brand satisfaction, brand love, and brand trust on brand loyalty. Methods: The research method used was descriptive quantitative with a sample of 160 people. The sampling technique used purposive sampling, using the criteria of individuals who had dined at XYZ restaurant in Jakarta. The data analysis technique uses SmartPLS SEM. Research Finding: This research found that brand experience has a positive effect on brand love, brand satisfaction, and brand trust; brand satisfaction affects brand trust, and brand love affects brand loyalty. Theoretical contribution/Originality: The contribution of this research to academics is that brand experience plays an essential role in brand love, and brand love plays an essential role in customer loyalty. Practitioner/Policy implication: This research contributes to business people in the restaurant industry, who believe there is still a need for a good customer experience amidst post-pandemic conditions and digitalization. Research limitation: Only researched XYZ restaurants in Jakarta
Co-Authors Berlianto, Margaretha Pink Fedrini, Sally Prasetyo, Stephen Sugiarto