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All Journal Journal of Economic, Bussines and Accounting (COSTING) Economics and Digital Business Review Jurnal Tarreang: Tren Pengabdian Masyarakat Agrokompleks
Inna Mutmainna Cahyani Thahir
universitas muhammadiyah sidenreng rappang
Agriculture, Biological Sciences & Forestry Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science

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PENGARUH KUALITAS PELAYANAN DAN MUTU PRODUK TERHADAP KEPUASAN KONSUMEN PADA WELLTEA  DI BELAWA KABUPATEN WAJO Ahmad Jayadi; Andi Riska Andreani Syafaruddin; Rahman Yakub; Inna Mutmainna Cahyani Thahir
Journal of Economic, Bussines and Accounting (COSTING) Vol. 9 No. 3 (2026): Journal of Economic, Bussines and Accounting (COSTING)
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/nks63x79

Abstract

The growth of the contemporary beverage industry in Indonesia has shown rapid development, marked by the increasing number of modern beverage businesses that have become a trend among society, especially young consumers. The increasingly competitive business environment makes service quality and product quality important factors in creating customer satisfaction. This study aims to analyze the effect of service quality and product quality on customer satisfaction at WellTea in Belawa, Wajo Regency. This research employed a quantitative approach using descriptive and verificative methods. The research sample consisted of 96 respondents determined using the Lemeshow formula with a non-probability sampling technique. Data were collected through questionnaires that had been tested for validity and reliability. Data analysis was conducted using multiple linear regression with the assistance of IBM SPSS version 27. The results showed that partially, service quality had a positive and significant effect on customer satisfaction with a significance value of 0.005 < 0.05. Product quality also had a positive and significant effect on customer satisfaction with a significance value of 0.000 < 0.05. Simultaneously, service quality and product quality significantly affected customer satisfaction, as indicated by the F-test significance value of 0.000 < 0.05. The R Square value of 0.860 indicates that 86.0% of the variation in customer satisfaction can be explained by service quality and product quality, while the remaining 14.0% is influenced by other variables outside this study.
Pemberdayaan BUMDes karya bersama melalui optimalisasi limbah domestik sebagai peluang bisnis dan ramah lingkungan di Desa Lombo, Kecamatan Pitu Riase: Empowering BUMDes Karya Bersama through the optimization of domestic waste as a business opportunity and environmentally friendly initiative in Lombo Village, Pitu Riase Subdistrict Astrina Nur Inayah; Muhammad Aksan; Muhpidah Muhpidah; Inna Mutmainna Cahyani Thahir; Nur Afifah; Tri Ramadhan
Jurnal Tarreang: Tren Pengabdian Masyarakat Agrokompleks Vol. 1 No. 3 (2025): Jurnal Tarreang
Publisher : Agriculture and Forestry Faculty, Universitas Sulawesi Barat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31605/jtarreang.v1i3.4995

Abstract

The problems faced by BUMDes Karya Bersama include: (1) Lack of an effective waste management system – there is no proper system for waste collection, sorting, and processing, resulting in waste accumulation or improper disposal; (2) Low public awareness – the village community still lacks understanding of the importance of waste management; (3) Absence of waste-based business innovation – the potential of waste as a business opportunity has not been fully optimized. This activity aims to create new business opportunities based on waste processing that can increase village income, develop an environmentally friendly business model at the village level, and increase scientific knowledge for the community from the service carried out. The method used is counseling and training on how to make banana peel muffins and carrot peel muffins. The partner involved in this activity is BUMDes Karya Bersama. The result of the activity includes improved knowledge and skills, as seen from the active participation of the community in the activity and their engagement in innovating products made from domestik waste. In conclusion, the empowerment of BUMDes Karya Bersama through optimizing domestik waste has created a positive economic and environmental impact, opened up new business opportunities, and raised community awareness of the importance of clean and eco-friendly living. With ongoing support, this initiative has the potential to become an innovative and sustainable village waste management model.
Analisis Proses Dan Manfaat Gadai Tabungan Emas Di PT. Pegadaian (Persero) CPS (Cabang Pelayanan Syariah) Pangkajene Inna Mutmainna Cahyani Thahir; Randy Arya renaldy; Suarni; Annisa Azsyahra Nawir
Economics and Digital Business Review Vol. 5 No. 2 (2024)
Publisher : STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/ecotal.v5i2.1743

Abstract

Pegadaian Syariah telah berkembang menjadi komponen penting dari industri layanan keuangan Islam. Bagi mereka yang ingin mengelola keuangan mereka secara syariah, gadai tabungan emas menjadi salah satu opsi yang populer. Penelitian ini mengkaji bagaimana gadai tabungan emas di PT. Pegadaian Syariah Pangkajene dan manfaatnya. Tujuan analisis ini adalah untuk memperoleh pemahaman yang lebih mendalam tentang proses pembuatan produk ini serta manfaatnya. Analisis ini dilakukan melalui metode kualitatif. Studi ini menekankan bahwa tabungan emas syariah memungkinkan pelanggan berinvestasi emas dengan cara yang mudah, murah, aman, dan terpercaya. Dengan nilai yang cenderung meningkat sebagai aset investasi, emas menjadi pilihan yang menarik bagi investor. Memberikan fleksibilitas dalam bertransaksi, pembuatan rekening tabungan emas dapat dilakukan secara langsung di kantor Pegadaian Syariah atau melalui aplikasi digital. Penelitian ini juga menekankan manfaat gadai tabungan emas. Gadai tabungan emas syariah tidak mengandung riba dan menawarkan prosedur yang mudah dan likuid bagi pelanggan yang membutuhkan dana cepat. Selain itu, karena nilai emas yang stabil dan mudah dijual kembali, gadai emas juga dianggap aman. Klien dapat meningkatkan nilai investasinya dengan menggadaikan emas sambil memperoleh dana dalam jangka pendek
Co-Authors Ahmad Jayadi Andi Riska Andreani Syafaruddin Annisa Azsyahra Nawir Astrina Nur Inayah Muhammad Aksan Muhpidah Muhpidah Nur Afifah Rahman Yakub Randy Arya renaldy Suarni Tri Ramadhan