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All Journal Contagion: Scientific Periodical Journal of Public Health and Coastal Health Proceeding International Conference Of Innovation Science, Technology, Education, Children And Health Proceeding International Conference Of Innovation Science, Technology, Education, Children And Health
Chrimis Novalinda Ginting
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Analysis of the Role of Patient Trust in Improving Health Equity: Case Study at the General Hospital in Aceh Province Nurmailah Nurmailah; Chrimis Novalinda Ginting; Liena Liena
Proceeding International Conference Of Innovation Science, Technology, Education, Children And Health Vol. 5 No. 1 (2025): Proceeding of The International Conference of Inovation, Science, Technology, E
Publisher : Program Studi DIII Rekam Medis dan Informasi Kesehatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/icistech.v5i1.159

Abstract

Mistrust in healthcare settings presents a substantial obstacle to achieving health equity, particularly in regions with unique socio-cultural contexts. This qualitative study explores the multifaceted role of patient trust in enhancing health equity within general hospitals in the Aceh Province, Indonesia, a region with a complex history and distinct cultural norms. Through a review of recent literature (2020-2025), this analysis focuses on how trust influences patient engagement, healthcare utilization patterns following the implementation of Jaminan Kesehatan Aceh (JKA), and ultimately, health outcomes across the province. The study reveals that while JKA has improved overall healthcare access, geographical disparities and financial constraints beyond insurance coverage continue to hinder equitable healthcare utilization. Furthermore, the crucial role of healthcare providers in building trust through cultural competence, effective communication, and empathy is highlighted. The findings underscore the need for targeted interventions that address the root causes of medical mistrust, promote culturally sensitive care, and reduce the social and economic barriers to accessing quality healthcare. This research emphasizes the critical need for healthcare providers and institutions to actively build and maintain trust, especially with under-represented groups, to ensure equitable access and quality of care and improve health equity in Aceh. Future research should evaluate interventions designed to strengthen patient-provider trust and address social determinants of health.
Analysis of Emotional Intelligence on Communication Skills Mediated by Nurses' Job Satisfaction at Pidie Jaya Regional General Hospital Zuhra Afianda; Chrimis Novalinda Ginting; Adek Armansyah
Proceeding International Conference Of Innovation Science, Technology, Education, Children And Health Vol. 5 No. 1 (2025): Proceeding of The International Conference of Inovation, Science, Technology, E
Publisher : Program Studi DIII Rekam Medis dan Informasi Kesehatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/icistech.v5i1.160

Abstract

This study investigates the intricate relationship between emotional intelligence (EI), communication skills, and job satisfaction among nurses at Pidie Jaya Regional General Hospital. Focusing on the mediating role of job satisfaction, this qualitative analysis synthesizes findings from recent research to elucidate how these factors interact to influence nursing performance and the quality of patient care. Data, gathered from in-depth interviews with 15 nurses, were analyzed using thematic analysis. Key themes revealed that EI significantly enhances communication skills, with emotional awareness, empathy, and emotional regulation playing crucial roles. Job satisfaction, influenced by organizational support, professional development opportunities, and work-life balance, acts as a critical mediator, fostering positive attitudes and effective communication practices. The combined effect of high EI, strong communication skills, and job satisfaction leads to improved patient satisfaction, enhanced teamwork, and reduced errors, impacting overall healthcare outcomes. The study underscores the importance of EI training and supportive work environments in improving nurse performance and quality of care, advocating for holistic approaches that integrate these factors to optimize healthcare delivery.
Analysis of the Role of Patient Trust in Improving Health Equity: Case Study at the General Hospital in Aceh Province Nurmailah Nurmailah; Chrimis Novalinda Ginting; Liena Liena
Proceeding International Conference Of Innovation Science, Technology, Education, Children And Health Vol. 5 No. 1 (2025): Proceeding of The International Conference of Inovation, Science, Technology, E
Publisher : Program Studi DIII Rekam Medis dan Informasi Kesehatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/icistech.v5i1.159

Abstract

Mistrust in healthcare settings presents a substantial obstacle to achieving health equity, particularly in regions with unique socio-cultural contexts. This qualitative study explores the multifaceted role of patient trust in enhancing health equity within general hospitals in the Aceh Province, Indonesia, a region with a complex history and distinct cultural norms. Through a review of recent literature (2020-2025), this analysis focuses on how trust influences patient engagement, healthcare utilization patterns following the implementation of Jaminan Kesehatan Aceh (JKA), and ultimately, health outcomes across the province. The study reveals that while JKA has improved overall healthcare access, geographical disparities and financial constraints beyond insurance coverage continue to hinder equitable healthcare utilization. Furthermore, the crucial role of healthcare providers in building trust through cultural competence, effective communication, and empathy is highlighted. The findings underscore the need for targeted interventions that address the root causes of medical mistrust, promote culturally sensitive care, and reduce the social and economic barriers to accessing quality healthcare. This research emphasizes the critical need for healthcare providers and institutions to actively build and maintain trust, especially with under-represented groups, to ensure equitable access and quality of care and improve health equity in Aceh. Future research should evaluate interventions designed to strengthen patient-provider trust and address social determinants of health.
Analysis of Emotional Intelligence on Communication Skills Mediated by Nurses' Job Satisfaction at Pidie Jaya Regional General Hospital Zuhra Afianda; Chrimis Novalinda Ginting; Adek Armansyah
Proceeding International Conference Of Innovation Science, Technology, Education, Children And Health Vol. 5 No. 1 (2025): Proceeding of The International Conference of Inovation, Science, Technology, E
Publisher : Program Studi DIII Rekam Medis dan Informasi Kesehatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/icistech.v5i1.160

Abstract

This study investigates the intricate relationship between emotional intelligence (EI), communication skills, and job satisfaction among nurses at Pidie Jaya Regional General Hospital. Focusing on the mediating role of job satisfaction, this qualitative analysis synthesizes findings from recent research to elucidate how these factors interact to influence nursing performance and the quality of patient care. Data, gathered from in-depth interviews with 15 nurses, were analyzed using thematic analysis. Key themes revealed that EI significantly enhances communication skills, with emotional awareness, empathy, and emotional regulation playing crucial roles. Job satisfaction, influenced by organizational support, professional development opportunities, and work-life balance, acts as a critical mediator, fostering positive attitudes and effective communication practices. The combined effect of high EI, strong communication skills, and job satisfaction leads to improved patient satisfaction, enhanced teamwork, and reduced errors, impacting overall healthcare outcomes. The study underscores the importance of EI training and supportive work environments in improving nurse performance and quality of care, advocating for holistic approaches that integrate these factors to optimize healthcare delivery.
Analysis of the Quality Health Services on Dental Poly Patient Satisfaction at Drs. Haji Amri Tambunan Regional General Hospital, Deli Serdang Arlita Jemima BR.Surbakti; Chrimis Novalinda Ginting; Santy Deasy Siregar
Contagion: Scientific Periodical Journal of Public Health and Coastal Health Vol 6, No 2 (2024): CONTAGION
Publisher : Universitas Islam Negeri Sumatera Utara, Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30829/contagion.v6i2.21313

Abstract

Patient satisfaction will encourage high utilization of health services. Patient satisfaction is one of the measures of service quality that will determine hospital performance. Quality and patient satisfaction is one of the factors that make patients come back for treatment because of the feeling of satisfaction they receive or even never come again. This study aims to evaluate the quality of medical services by examining the following dimensions: tangible evidence, reliability, timeliness, confidence, and compassion towards the well-being of dental clinic patients at Haji Amri Tambunan Regional General Hospital. Analytic survey methodology with a cross-sectional design was used in this study. With a sample size of 377, the study population consisted of all dental clinic patients at the Haji Amri Tambunan Regional General Hospital in Deli Serdang from July to December 2023, totaling 1,543 people. Questionnaires were used to collect data, and the Chi-Square test was used to statistically test the findings. Based on the results of the study, it can be stated that there is a significant relationship between the quality of health services based on the dimensions of physical evidence (tangibles) (p-value=0.000), reliability (p-value=0.001), responsiveness (p-value=0.034), assurance (p-value=0.037), and empathy (empathy) (p-value=0.005) to patient satisfaction. Dental polyclinic patient satisfaction is most influenced by the physical evidence variable which is one aspect of health service quality. The dimension of responsiveness is the best dimension of health service quality, while the dimension of physical evidence has the most dominant influence on dental polyclinic patient satisfaction, it is hoped that the Haji Amri Tambunan Deli Serdang Regional General Hospital can improve the reliability dimension, namely providing services as promised accurately and reliably. Keywords: Quality of Health Services, Responsiveness Dimension, Patient Satisfaction
Co-Authors Adek Armansyah Arlita Jemima BR.Surbakti Liena Liena Nurmailah Nurmailah Santy Deasy Siregar Zuhra Afianda