Article Per Year (5 Year)
p-Index From 2021 - 2026
0.562
P-Index
This Author published in this journals
All Journal Jurnal Ekonomi, Manajemen, Akuntansi
Desi Desi
Universitas Kristen Indonesia Toraja
Economics, Econometrics & Finance Social Sciences

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Pengaruh Kualitas Produk dan Kualitas Pelayanan Terhadap Kepuasan Pelanggan Indihome di Toraja Utara Periode 2023-2024 Desi Desi; Helba Rundupadang; Mince Batara
EKOMA : Jurnal Ekonomi, Manajemen, Akuntansi Vol. 3 No. 6: September 2024
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The aim of this research is to find out how product quality affects customer satisfaction, to find out whether service quality has an effect on customer satisfaction, and to find out whether product quality and service quality influence on indihome customer satisfaction in North Toraja. The type of research used in this research is quantitative with data collection using questionnaires and documentation. The results of this research indicate that product quality has no influence on Indihome customer satisfaction in North Toraja with a Tcount value of -1.324 < Ttable of 1.986 and a significant value of 0.189 > 0.025, Service Quality has an influence on Indihome customer satisfaction in North Toraja with a Tcount value of 7,803 > T table of 1,986. Product quality has no effect on customer satisfaction with a significant value of 0.189 > 0.025 and a T value of -1.324 < T table 1.986. Meanwhile, service quality has an influence on customer satisfaction with a significant value of 0.000 > 0.025 and a T value of 7.803 > 1.986
Co-Authors Helba Rundupadang Mince Batara