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All Journal Gema Wisata RESLAJ: Religion Education Social Laa Roiba Journal
Ni Putu Helda Silpia Apriyani
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Religion Economics, Econometrics & Finance Education Environmental Science Social Sciences

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Optimalisasi Pelatihan Masyarakat dalam Pengelolaan Homestay di Sekitar Candi Tebing Tegallinggah I Wayan Erik Susanto; Ni Putu Helda Silpia Apriyani; Ida Ayu Ketut Ratna Dewi; Jeanny Pricilia Anneke W
Reslaj: Religion Education Social Laa Roiba Journal Vol. 6 No. 12 (2024): RESLAJ: Religion Education Social Laa Roiba Journal 
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/reslaj.v6i12.5154

Abstract

Community training and mentoring in managing homestays around Tebing Tegallinggah Temple aims to improve the capacity of local communities in providing quality accommodation that can meet tourist expectations and support the development of community-based tourism in the area. By identifying the lack of accommodation options close to the site, this program seeks to address accessibility issues and increase the attractiveness of Tebing Tegallinggah Temple as a cultural tourism destination. The research method used is a qualitative approach with primary data collection through observation, interviews, and documentation, as well as secondary data from literature and related reports. The analysis was carried out qualitatively descriptively and supported by Focus Group Discussions (FGD) to obtain a comprehensive picture from various stakeholders. The results of this activity indicate that the training provided has succeeded in improving the knowledge and skills of the working community in managing homestays collaboratively. With the presence of well-managed homestays, tourists now have alternative accommodation that is closer to Tebing Tegallinggah Temple, reducing dependence on hotels in Ubud and increasing the comfort of visiting. In addition, the development of homestays also contributes to improving the economic welfare of local communities through new business opportunities in the tourism sector. This program also emphasizes the importance of effective and integrated promotion with various tourism stakeholders to maximize the potential of the destination. Overall, these results underline the relevance and urgency of the program in supporting sustainable and inclusive tourism development around Tebing Tegallinggah Temple.
Makna Hospitality Bagi Karyawan Front Office: Pendekatan Fenomenologi Ni Putu Helda Silpia Apriyani
Gemawisata: Jurnal Ilmiah Pariwisata Vol. 21 No. 3 (2025): September : Jurnal Ilmiah Pariwisata
Publisher : Sekolah Tinggi Ilmu Ekonomi Pariwisata Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/gemawisata.v21i3.861

Abstract

This study aims to explore the meaning of hospitality as experienced by front office employees of five-star hotels in South Kuta, Bali, using a phenomenological approach. As the frontline in guest interactions, the subjective experience of employees significantly influences service quality, guest satisfaction, and the hotel's image. Data collection was carried out through semi-structured interviews with 18 informants, observation, and internal documentation. Data analysis followed a descriptive phenomenological procedure to produce rich contextual descriptions. The findings indicate that hospitality for front office employees is complex and influenced by both internal and external factors, including professional identity, emotional labor, and the quality of interpersonal relations with guests. Although existing theoretical frameworks are relevant, there are gaps between theory and practice in stress management and the effectiveness of compensation. Recommendations include the development of emotional training programs, non-financial rewards, and employee involvement in job redesign and retention strategies based on competence development. These strategies are expected to improve job satisfaction, service quality, and guest loyalty.
Co-Authors I Wayan Erik Susanto Ida Ayu Ketut Ratna Dewi Jeanny Pricilia Anneke W