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All Journal Gema Wisata Journal of Mandalika Literature RESLAJ: Religion Education Social Laa Roiba Journal
Jeanny Pricilia Anneke W
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Religion Humanities Economics, Econometrics & Finance Education Environmental Science Social Sciences

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Optimalisasi Pelatihan Masyarakat dalam Pengelolaan Homestay di Sekitar Candi Tebing Tegallinggah I Wayan Erik Susanto; Ni Putu Helda Silpia Apriyani; Ida Ayu Ketut Ratna Dewi; Jeanny Pricilia Anneke W
Reslaj: Religion Education Social Laa Roiba Journal Vol. 6 No. 12 (2024): RESLAJ: Religion Education Social Laa Roiba Journal 
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/reslaj.v6i12.5154

Abstract

Community training and mentoring in managing homestays around Tebing Tegallinggah Temple aims to improve the capacity of local communities in providing quality accommodation that can meet tourist expectations and support the development of community-based tourism in the area. By identifying the lack of accommodation options close to the site, this program seeks to address accessibility issues and increase the attractiveness of Tebing Tegallinggah Temple as a cultural tourism destination. The research method used is a qualitative approach with primary data collection through observation, interviews, and documentation, as well as secondary data from literature and related reports. The analysis was carried out qualitatively descriptively and supported by Focus Group Discussions (FGD) to obtain a comprehensive picture from various stakeholders. The results of this activity indicate that the training provided has succeeded in improving the knowledge and skills of the working community in managing homestays collaboratively. With the presence of well-managed homestays, tourists now have alternative accommodation that is closer to Tebing Tegallinggah Temple, reducing dependence on hotels in Ubud and increasing the comfort of visiting. In addition, the development of homestays also contributes to improving the economic welfare of local communities through new business opportunities in the tourism sector. This program also emphasizes the importance of effective and integrated promotion with various tourism stakeholders to maximize the potential of the destination. Overall, these results underline the relevance and urgency of the program in supporting sustainable and inclusive tourism development around Tebing Tegallinggah Temple.
Implementasi Kebijakan Standar Usaha Restoran Dalam Mendukung Pelayanan Wisata Bahari Di Pantai Lumpue, Kota Parepare, Sulawesi Selatan Wim J Winowatan; I Putu Suarta; Rita; Jeanny Pricilia Anneke W
Journal of Mandalika Literature Vol. 6 No. 3 (2025)
Publisher : Institut Penelitian dan Pengembangan Mandalika (IP2MI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36312/jml.v6i3.4811

Abstract

Penelitian ini bertujuan untuk menganalisis kebijakan standar usaha restoran dalam mendukung pelayanan wisata bahari di Pantai Lumpue, Kota Parepare, Sulawesi Selatan. Penelitian ini menggunakan pendekatan kualitatif dengan metode studi kasus, melalui pengumpulan data dari wawancara mendalam, observasi, dan dokumentasi. Hasil penelitian menunjukkan bahwa meskipun terdapat upaya untuk meningkatkan kualitas pelayanan restoran di kawasan wisata bahari, masih terdapat kendala dalam penerapan standar usaha yang optimal, terutama terkait dengan minimnya sosialisasi peraturan, keterbatasan sumber daya, dan infrastruktur yang belum memadai. Penelitian ini memberikan rekomendasi untuk meningkatkan pengelolaan dan sosialisasi standar usaha restoran guna mendukung pengembangan wisata bahari yang berkelanjutan.
Pengalaman Tamu sebagai Tolok Ukur Kualitas Layanan : Studi Kualitatif pada Hotel Bintang Empat di Bali Jeanny Pricilia Anneke W; Fadillah Manuhutu
Gemawisata: Jurnal Ilmiah Pariwisata Vol. 21 No. 3 (2025): September : Jurnal Ilmiah Pariwisata
Publisher : Sekolah Tinggi Ilmu Ekonomi Pariwisata Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/gemawisata.v21i3.850

Abstract

This study aims to explore guest experience as a benchmark for service quality in four-star hotels in Bali. Using a qualitative phenomenological approach, the research was conducted at two representative hotels, namely Four Points by Sheraton Bali, Kuta and The Anvaya Beach Resort Bali. Data were collected through semi-structured in-depth interviews with 20 guests who had stayed for at least one night within the past six months, online review analysis from platforms such as Booking.com and TripAdvisor, as well as participatory observations in service areas.The findings reveal that the dimensions of service quality most influencing guest experience include staff responsiveness, facility comfort, and the authenticity of services that integrate local culture. Guests appreciated staff friendliness and professionalism, room cleanliness, and personal touches such as being greeted by name or receiving special attention, which created positive emotional experiences. However, several weaknesses were also identified, such as delays in room service during peak hours and inconsistent maintenance of facilities. These results are consistent with the SERVQUAL model (Parasuraman et al., 1988), which emphasizes five key dimensions, but this study highlights the emotional experience dimension, which has been less explored in hospitality research in Bali. This study makes a theoretical contribution by broadening the understanding of the relationship between service quality and guest experience, particularly in the context of four-star hotels that are characterized by high service standards and intense competition. The practical implications suggest that hotel management should strengthen service personalization, ensure consistency in staff reliability and responsiveness, and enhance the integration of local cultural values as a differentiation strategy to increase competitiveness. Thus, guest experience can serve as a primary indicator that not only reflects service quality but also builds customer loyalty and strengthens the hotel’s positive image among both domestic and international tourists.
Peran Industri Perhotelan dalam Mendukung Pariwisata Heritage di Candi Tebing Tegalinggah Gianyar, Bali Jeanny Pricilia Anneke W; Eko Moh. Romi Kurniawan; Rizka Elvira Parindur; Ngakan Putu Purwita
Reslaj: Religion Education Social Laa Roiba Journal Vol. 6 No. 12 (2024): RESLAJ: Religion Education Social Laa Roiba Journal 
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/reslaj.v6i12.5321

Abstract

This study aims to explore the role of the hospitality industry in supporting the development of heritage tourism at Candi Tebing Tegalinggah, Gianyar, Bali. The research employs a qualitative approach with data collection techniques including in-depth interviews and Focus Group Discussions (FGD) with hotel managers, hotel staff, heritage site managers, and tourists. Additionally, secondary data was obtained from documents, literature, and relevant reports. Data analysis was performed descriptively, focusing on identifying key themes from the discussions and interviews. The results indicate that the role of the hospitality industry in supporting heritage tourism at Candi Tebing Tegalinggah is still suboptimal. Despite the awareness of the heritage site's potential, hotels around the site have not fully leveraged this opportunity through integrated cultural tourism programs. Information about the site provided by hotels is also limited, reducing tourists' interest in visiting. Some hotels have demonstrated initiatives in supporting cultural preservation, but this involvement has not been formally coordinated. The study recommends enhancing collaboration between the hospitality sector and heritage site managers and developing more structured tourism programs to maximize the potential of Candi Tebing Tegalinggah as a sustainable heritage tourism destination.
Co-Authors Eko Moh. Romi Kurniawan Fadillah Manuhutu I Putu Suarta I Wayan Erik Susanto Ida Ayu Ketut Ratna Dewi Ngakan Putu Purwita Ni Putu Helda Silpia Apriyani RITA Rizka Elvira Parindur Wim J Winowatan