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All Journal Syntax Idea Finance and Business Management Journal (FBMJ)
Yani Restiani Widjaya
Universitas Adhirajasa Reswara Sanjaya
Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Economics, Econometrics & Finance Social Sciences

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Digital Leadership Skill dan Peranannya Bagi Kepemimpinan Institusi Pelayanan Kesehatan di Era Digital Hesti Melliasari; Isa Dwiyono; Purwadhi Purwadhi; Yani Restiani Widjaya
Syntax Idea 4055-4063
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/syntax-idea.v6i9.4485

Abstract

Perkembangan teknologi terus berkembang hingga sampai pada era teknologi. Untuk dapat mengimbangi perkembangan teknologi ini, pemimpin pada institusi pelayanan kesehatan perlu memiliki keterampilan digital atau disebut juga dengan digital leadership. Digital leadership adalah konsep kepemimpinan yang mengintegrasikan pemahaman dan pemanfaatan teknologi digital untuk memimpin dan mengelola organisasi. Tujuan penelitian ini adalah untuk mengidentifikasi keterampilan digital yang diperlukan oleh para pemimpin di institusi kesehatan untuk beradaptasi dengan perkembangan teknologi, serta strategi yang efektif dalam menerapkan digital leadership guna mencapai tujuan organisasi dan meningkatkan kepuasan pasien. Metode penelitian yang digunakan yakni literature review dengan analisis data triangulasi. Hasil penelitian menunjukkan bahwa kepemimpinan digital sangat penting bagi kesuksesan institusi pelayanan kesehatan di era digital. Pemimpin yang terampil dalam teknologi digital dapat mendorong transformasi, meningkatkan efisiensi, dan memajukan kualitas layanan. Namun, mereka juga harus mengatasi tantangan seperti keterbatasan infrastruktur dan keamanan data, serta meningkatkan kapasitas sumber daya manusia. Dengan kepemimpinan yang efektif, teknologi digital dapat diterapkan secara berkelanjutan untuk memberikan keunggulan kompetitif dan meningkatkan pelayanan kesehatan.
RESPONSIVENESS OF PATIENT COMPLAINTS VIA SOCIAL MEDIA AT BIDADARI HOSPITAL, BINJAI Maharani Siregar; Dasrun Hidayat; Yani Restiani Widjaya
Finance and Business Management Journal Vol. 4 No. 1 (2026): JULY
Publisher : Fakultas Ekonomika dan Bisnis Universitas Majalengka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31949/fbmj.v4i1.19894

Abstract

ABSTRACT This study aims to formulate the responsiveness process of handling complaints through social media and how officers interpret responsiveness, as well as how organizational dynamics influence responses to patient complaints submitted through social media at Bidadari Binjai Hospital. The phenomenon raised is that there is a research gap regarding the responsiveness of handling complaints via social media in hospitals which is considered slow. This shows that the speed of response is an important aspect in handling complaints via social media. The methodology used was a descriptive qualitative approach. Primary data was obtained through field observations and in-depth interviews with management and patients. Data analysis used an interactive model that included data reduction, data presentation, and conclusion drawing. Results study show that responsiveness service in handling complaint patient via social media at Bidadari Hospital Binjai has implemented through mechanism reception complaints, verification, coordination with related units, follow up continue, and delivery results settlement to patient. Responsiveness officer shown through polite, empathetic, interactive communication, and​ professional with ensure information provided​ easy understood as well as guard confidentiality patients. However, research Also find a number of constraints, namely Not yet availability of special SOPs handling complaint through social media, limitations source Power humans, and double task affected officers​ on slowness time response to part complaint. In overall, handling complaint through social media has walk with good,but Still need strengthening system And source Power For increase quality responsiveness service.
Co-Authors Dasrun Hidayat Hesti Melliasari Isa Dwiyono Maharani Siregar Purwadhi Purwadhi