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All Journal JUTIM (Jurnal Teknik Informatika Musirawas) Bearing : Jurnal Penelitian dan Kajian Teknik Sipil Jurnal Terapan Pemerintahan Minangkabau Jurnal Bisnis dan Kewirausahaan
Fidmasari, Rezki
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Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Economics, Econometrics & Finance Engineering Environmental Science Social Sciences Transportation Other

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PERAN PEMERINTAH DALAM PENATAAN DAN PENYELENGGARAAN TRANSPORTASI DI TERMINAL TIPE B BARUGA KENDARI Nuhun, Ridwansyah; Soeparyanto, Try Sugiyarto; Nurrakhmad Arsyad, La Ode Muhamad; Fidmasari, Rezki; Satyadharma, Maudhy
Bearing : Jurnal Penelitian dan Kajian Teknik Sipil Vol 9, No 2 (2024): Bearing : Jurnal Penelitian dan Kajian Teknik Sipil
Publisher : Universitas Muhammadiyah Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32502/jbearing.v9i2.8423

Abstract

This research aims to analyze the role that local governments should play in organizing transportation, especially in the arrangement, development and implementation of transportation operations in the Baruga Kendari Type B Passenger Terminal area. This research focuses on the role that the government should play in organizing the Baruga Kendari Type B Passenger Terminal. Data collection was carried out through interviews with relevant stakeholders at the Baruga Kendari Type B Passenger Terminal who were deemed to understand the issues raised. The results of the research found that the Southeast Sulawesi Provincial Government through the Department of Transportation has carried out roles in the implementation of land transportation, especially in the arrangement, development and implementation of operationalization in the Baruga Kendari Type B Passenger Terminal area in order to encourage the implementation of safe, comfortable, humane and sustainable transportation.
Moderasi Kepuasan Pelanggan atas Pengaruh Kualitas Pelayanan dan Harga terhadap Loyalitas Pelanggan Ojek Online di Kota Kendari Baladin, La Ode; Soeparyanto, Try Sugiyarto; Fidmasari, Rezki; Satyadharma, Maudhy; Hado
Jurnal Bisnis dan Kewirausahaan Vol. 21 No. 1 (2025): JBK-Jurnal Bisnis dan Kewirausahaan
Publisher : Badung Bali: Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31940/jbk.v21i1.33-42

Abstract

This study aims to test and analyze the mediating role of customer satisfaction on customer loyalty in the context of Grabbike services in Kendari City. This study is important for application providers, especially in responding to the challenges of online transportation competition, especially online motorcycle taxis. In addition, for the government, this study is an input in formulating urban transportation planning based on community needs. This study involved a population of 160 respondents who used Grabbike services in Kendari City. and used the Structural Equation Model (SEM) to test the hypothesis. The results showed that service quality has a positive and significant effect on customer loyalty and satisfaction. In addition, customer satisfaction is proven to have an effect on loyalty, while price does not have a significant impact.
PENGEMBANGAN SISTEM INFORMASI MANAJEMEN LAYANAN PENUMPANG DI PELABUHAN NUSANTARA KENDARI (INTEGRASI DENGAN OPTICAL CHARACTER RECOGNITION) Fidmasari, Rezki; Musaruddin, Mustarum; Mokui, Hasmina Tari
JUTIM (Jurnal Teknik Informatika Musirawas) Vol 9 No 2 (2024): JUTIM (Jurnal Teknik Informatika Musirawas) DESEMBER
Publisher : LPPM UNIVERSITAS BINA INSAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32767/jutim.v9i2.2398

Abstract

This study was conducted to analyze the implementation of the Passenger Service Management Information System at the Port of Nusantara Kendari by integrating it with Optical Character Recognition technology. This study uses a type of research with a qualitative approach where this research has been conducted at the Port of Nusantara Kendari from August-October 2024. The development of the Passenger Service Management Information System at the Port of Nusantara Kendari and integrated with technology such as Optical Character Recognition (OCR) encourages the efficiency of the administrative process, especially passenger services, especially in monitoring and managing passenger data in real time so that it can provide better information data to stakeholders and encourage increased user satisfaction at the Port of Nusantara Kendari.
Talent Management and Public Service Optimization (Literature Study) Surya Idrus, Shinta; Satyadharma, Maudhy; Ode Rusli, Alfasari; Sirait, Adjaran; Fidmasari, Rezki; Hado
JURNAL TERAPAN PEMERINTAHAN MINANGKABAU Vol 5 No 2 (2025): Juli - Desember 2025
Publisher : Institut Pemerintahan Dalam Negeri (IPDN) Kampus Sumatera Barat

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This research is a literature study that aims to analyse the role of talent management in supporting the optimisation of public services. Talent management is seen as a strategic approach to ensure the availability of quality human resources in the bureaucracy, through the process of identifying, developing, and retaining high-potential individuals. In this study, literature was added through a systematic search process using scientific databases such as Google Scholar and ResearchGate, with the keywords "talent management in the public sector," "bureaucratic reform," and "public service performance." The selected literature includes indexed international journals and e-books published from 2020 to 2025 to ensure relevance and topicality. This study highlights that the implementation of effective talent management can improve the performance of public organizations, encourage innovation, and strengthen the accountability and responsiveness of services to the public. However, the success of its implementation is greatly influenced by the commitment of the leadership, a competency-based management system, and a supportive organizational culture. This study also identifies challenges in the implementation of talent management in the public sector, such as limited regulations, political intervention, and a lack of integration with strategic planning. Thus, talent management is a vital foundation in bureaucratic reform to create more professional, effective, and community-oriented public services.
Co-Authors Baladin, La Ode Hado Hasmina Tari Mokui Mustarum Musaruddin Nuhun, Ridwansyah Nurrakhmad Arsyad, La Ode Muhamad Ode Rusli, Alfasari Satyadharma, Maudhy Sirait, Adjaran Surya Idrus, Shinta Try Sugiyarto