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All Journal International Journal of Travel, Hospitality and Events Jurnal Cendekia Ilmiah
R Paulus Widyalasmono WS
Politeknik NSC Surabaya
Humanities Decision Sciences, Operations Research & Management Education Social Sciences Transportation Other

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Pengaruh Leverage Dan Profitabilitas Terhadap Nilai Perusahaan Agustina Dianova; R Paulus Widyalasmono WS
J-CEKI : Jurnal Cendekia Ilmiah Vol. 4 No. 1: Desember 2024
Publisher : CV. ULIL ALBAB CORP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/jceki.v4i1.6916

Abstract

Kompetitifnya era persaingan industri membuat perusahaan harus berusaha dalam menjaga keberlangsungan hidupnya. Salah satu cara untuk menjaga keberlangsungan hidup perusahaan yaitu dengan meningkatkan nilai perusahaan. Penelitian ini bertujuan untuk menganalisis pengaruh leverage dan profitabilitas terhadap nilai perusahaan. Penelitian ini menggunakan data kuantitatif. Penelitian ini menggunakan perusahaan sektor Consumer Non Cyclical yang terdaftar dis BEI Periode 2020-2022. Teknik pengambilan sampel menggunakan purposive sampling. Diperoleh data penelitian berjumlah 330 sampel. Teknik analisis data yang digunakan yaitu: uji statistik deskriptif, outer model, inner model serta uji hipotesis. Hasil penelitian menunjukkan bahwa leverage dan profitabilitas berpengaruh positif terhadap nilai perusahaan. Tingginya leverage dapat meningkatkan nilai perusahaan. Investor memiliki pandangan baik terhadap manajemen untuk mengelola perusahaan yang mendapatkan dana melalui hutang, sehingga semakin meningkatnya hutang maka nilai perusahaan juga semakin meningkat. Pada sisi profitabilitas, tingginya profitabilitas menunjukkan kinerja perusahaan yang baik yaitu dengan menghasilkan laba yang maksimal. Adanya laba yang maksimal dapat menarik investor untuk berinvestasi sehingga meningkatkan harga saham yang berimbas pada meningkatnya nilai perusahaan.
The Role of Housekeeping in Maintaining the Image and Guest Satisfaction at Tunjungan Hotel Surabaya, East Java Widyalasmono W. S, R. Paulus
International Journal of Travel, Hospitality and Events Vol. 5 No. 1 (2026): International Journal of Travel, Hospitality and Events
Publisher : The Postgraduate School of Tourism Sahid Polytechnic

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56743/ijothe.v5i1.733

Abstract

This study aims to analyze the role of the housekeeping department in maintaining the image and guest satisfaction at Hotel Tunjungan Surabaya, East Java. Using the SERVQUAL theory (Valarie A et al., 1988), corporate image theory (Dowling, 2001), and customer satisfaction theory (Oliver et al., 1997), this research employs a qualitative approach with data collected through interviews with the housekeeping manager, staff, and several hotel guests. The results show that housekeeping services have a positive impact on shaping the hotel’s image and guest satisfaction, although several challenges remain, such as limited workforce and varying guest expectations regarding cleanliness standards. Fast, friendly, and consistent service reflects good work quality, with guest satisfaction indicated by positive perceptions of room cleanliness and comfort. This success demonstrates that housekeeping plays an essential role in strengthening the hotel’s image as a clean, comfortable, and professional place to stay, although further improvements are needed in staff training and interdepartmental coordination. The conclusion of this study is that housekeeping contributes significantly to building a positive hotel image and enhancing guest satisfaction through quality service that prioritizes customer needs. Therefore, it is recommended that Hotel Tunjungan management continue to improve the competence of housekeeping staff, strengthen work systems, and maintain consistent cleanliness standards to ensure the hotel’s positive image is sustained in the long term.
Co-Authors Agustina Dianova