Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal Education and Counseling Journal
Putriana, Widhya
Unknown Affiliation
Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
THE ROLE OF ENGLISH IN THE HOSPITALITY INDUSTRY: A LINGUISTIC PERSPECTIVE FROM HOTELS IN BANYUWANGI Anam, Nurul; Putriana, Widhya
Consilium: Education and Counseling Journal Vol 5 No 2 (2025): Edisi: Agustus
Publisher : Biro 3 Kemahasiswaan dan Kerjasama Universitas Abduracman Saleh Situbondo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36841/consilium.v5i2.6905

Abstract

The hospitality industry relies extensively on effective communication, with English proficiency serving as a cornerstone for delivering high-quality services to international guests. This qualitative research investigates the role of English in hospitality communication, adopting a linguistic perspective and focusing on three star-rated hotels in Banyuwangi, Indonesia. Through interviews, observations, and document analysis, the study explores the use of English in daily hotel operations, identifies common communication challenges, and proposes language development strategies. The findings reveal that employees face issues such as limited vocabulary, pronunciation difficulties, and cultural misunderstandings, all of which affect guest satisfaction and service delivery. The study recommends the implementation of English for Specific Purposes (ESP) training tailored to hospitality settings, emphasizing real-life scenarios, cultural awareness, and confidence-building. Enhancing English proficiency among hotel staff can significantly contribute to improved service quality and the global competitiveness of Banyuwangi's tourism sector.
Co-Authors Nurul Anam, Nurul