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All Journal Jurnal Ilmiah Dunia Hukum Innovative: Journal Of Social Science Research
Maya Sari, Vera
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Humanities Computer Science & IT Law, Crime, Criminology & Criminal Justice Public Health Other

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Tinjauan Yuridis Pengelolaan Piutang UPTD Laboratorium Kesehatan Daerah Kota Balikpapan Tahun 2022 Prayuti, Yuyut; Darma Aprianda, Adi; Maya Sari, Vera; Yusardi, Romi; Susanti, Reni; Al Iman, Abi Hakim
Innovative: Journal Of Social Science Research Vol. 3 No. 6 (2023): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

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Abstract

Piutang merupakan hal yang umum dilakukan oleh pihak-pihak yang saling membutuhkan dalam jual beli baik barang maupun jasa. Hal ini dibutuhkan untuk kemudahan pelayanan dan pengadministrasian keuangan. Namun piutang harus dikelola sesuai dengan peraturan perundangan yang berlaku agar tidak ada pihak yang dirugikan dalam pelaksanaannya. Penelitian ini mengambil lokasi di UPTD Laboratorium Kesehatan Daerah Kota Balikpapan dengan metode deskriptif kualitatif. Pengumpulan data dilakukan melalui wawancara dan observasi terhadap pejabat pengelola piutang serta studi dokumen. Hasilnya, pengelolaan piutang di UPTD Laboratorium Kesehatan Daerah Kota Balikpapan telah sesuai dengan peraturan perundangan yang berlaku, baik di tahap perencanaan, pelaksanaan maupun solusi terhadap hambatan yang ditemukan. Hambatan yang ditemukan pun kurang berarti dan dapat diselesaikan dengan musyawarah mufakat tanpa harus melalui sengketa di pengadilan. Namun perlu dilakukan evaluasi kembali mengenai rincian pasal-pasal yang dituangkan dalam surat Perjanjian Kerja Sama, agar semua maksud dari kedua belah pihak dapat dijabarkan dengan lebih lengkap.
Legal Protection of Health Workers and its Implications for Service Quality and Patient Satisfaction Maya Sari, Vera; Susanti, Reni; Suparman, Odang
Jurnal Ilmiah Dunia Hukum VOLUME 10 ISSUE 1 OCTOBER 2025
Publisher : PDIH Untag Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/jidh.v%vi%i.6562

Abstract

Violence, legal threats, and professional risks faced by healthcare workers in Indonesia remain a concern despite the existence of statutory legal protections. Law Number 17 of 2023 on Health and Law Number 36 of 2014 on Health Workers normatively guarantee legal protection for healthcare personnel, however, empirical studies examining how such protection influences service performance and patient satisfaction are still limited. This study aims to analyze the relationship between legal protection for healthcare workers, service quality, and patient satisfaction at Dr. Achmad Mochtar Bukittinggi Regional General Hospital, with a focus on the mediating role of service quality. The study employs a normative–empirical (socio-legal) research design using a quantitative correlational approach. Data were collected through structured questionnaires from 238 healthcare workers and 800 patients and analyzed using descriptive statistics, Pearson correlation, multiple regression, and mediation analysis. The results show that legal protection is perceived as fairly good, service quality as good, and patient satisfaction as high. Legal protection has a significant positive relationship with service quality, while service quality strongly influences patient satisfaction and mediates the effect of legal protection. The study concludes that effective implementation of legal protection contributes indirectly to patient satisfaction by improving service quality.
Co-Authors Al Iman, Abi Hakim Darma Aprianda, Adi Prayuti, Yuyut Reni Susanti Suparman, Odang Yusardi, Romi