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All Journal Jumat Informatika: Jurnal Pengabdian Masyarakat Innovative: Journal Of Social Science Research
Falesta, Octo Gyan
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Humanities Computer Science & IT Education Law, Crime, Criminology & Criminal Justice Public Health Other

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Hubungan Kualitas Pelayanan Adminstrasi Dengan Tingkat Kepuasan Pada Pasien Di Puskesmas Jarak Kulon Jogoroto Falesta, Octo Gyan; Fatoni, Imam
Innovative: Journal Of Social Science Research Vol. 3 No. 6 (2023): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v3i6.7772

Abstract

Pendahuluan: Kepuasan pasien menjadi tanggung jawab pihak pelayanan kesehatan. Fasilitas dan pelayanan kesehatan yang sesuai dengan harapan pasien, tidak menutup kemungkinan pasien tersebut akan selalu datang dan berobat pada layanan kesehatan tersebut. Ketidakpuasan pasien terhadap pelayanan kesehatan salah satunya dipengaruhi oleh faktor pelayanan administrasi yang diberikan kepada pasien dan keluarga. Tujuan: Tujuan dilakukan penelitian untuk mengetahui hubungan kualitas pelayanan adminstrasi dengan tingkat kepuasan pada pasien di Puskesmas Jarak Kulon Jogoroto. Metode: penelitian korelasional dengan pendekatan cross sectional. Populasinya semua pasien di Puskesmas Jarak Kulon Jogoroto yang diambil dengan menggunakan simple ramdom sampling sehingga didapatkan sampel sebanyak 52 responden. Instrumen penelitian menggunakan kuesioner dan analisa data menggunakan uji rank spearman. Hasil: Hasil penelitian didapatkan hasil kualitas pelayanan administrasi (23,1%) baik berjumlah 12 responden, (30,8%) cukup berjumlah 16 pasien, (46,1%) kurang berjumlah 24 pasien. Tingkat kepuasan pasien didapatkan hasil (19,2%) tinggi berjumlah 10 pasien, (28,9%) sedang berjumlah 15 pasien, (51,9%) rendah berjumlah 27 pasien. Kesimpulan: ada hubungan antara kualitas pelayanan administrasi dengan tingkat kepuasan pasien
Pemberdayaan Perangkat Desa dan UMKM Desa Tawangsari Mojokerto melalui Workshop YouTube dan Desain Visual Hidayat, Rohmat; Sufaidah, Siti; Afidah, Nurul; Bahtiar, Yuyun; Muzakki, Muhammad Dliyaurrahman; Choiruddin, Rendy; Fitrotuzzahwannisa, Fitrotuzzahwannisa; Aini, Aisyatul Izzah Putri; Stianto, Mitayakuna; Falesta, Octo Gyan
Jumat Informatika: Jurnal Pengabdian Masyarakat Vol. 6 No. 2 (2025): Agustus
Publisher : LPPM Universitas KH. A. Wahab Hasbullah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32764/abdimasif.v6i2.6219

Abstract

This community service program was conducted in Tawangsari Village, Trowulan District, Mojokerto Regency, focusing on empowering village officials and local UMKM through digital technology utilization. The main objective was to enhance digital literacy among village officials in managing a YouTube channel as a means of public communication, while strengthening UMKM’ visual identity through logo and banner design. The program applied the Participatory Action Research (PAR) approach, consisting of several stages: needs assessment, planning, workshop implementation, intensive mentoring, and evaluation. The workshop was divided into two sessions, namely YouTube channel management (content creation, video editing, and account management) and visual design (logo and banner production for UMKM products). Evaluation was carried out through pre-test and post-test assessments, satisfaction questionnaires, and portfolio evaluation of participants’ outputs. The results revealed significant improvements in both digital literacy and visual design skills, as indicated by the increase of average scores from 55 to 83 for digital literacy, and from 50 to 80 for visual design. Furthermore, the village officials successfully launched the official YouTube channel of Tawangsari Village, while UMKM actors produced professional logos and banners to represent their product identity. The program not only improved technical skills but also raised awareness of the importance of branding and digital literacy as a strategy for strengthening competitiveness. In conclusion, ICT-based workshops proved effective in strengthening village community capacity. The main recommendation is the need for program sustainability through consistent content publication on YouTube, continuous use of UMKM logos, and advanced digital marketing training to expand market reach.  
Co-Authors Afidah, Nurul Aini, Aisyatul Izzah Putri Bahtiar, Yuyun Choiruddin, Rendy Fatoni, Imam Fitrotuzzahwannisa, Fitrotuzzahwannisa Muzakki, Muhammad Dliyaurrahman Rohmat Hidayat Stianto, Mitayakuna Sufaidah, Siti