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All Journal JURNAL DIVERSITA JURNAL PSYCHOMUTIARA
Sinaga, Yustian
Psychology Department Faculty of Psychology Universitas Medan Area
Humanities Education Neuroscience Social Sciences

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PENGEMBANGAN ALAT UKUR KEPUASAN TERHADAP KUALITAS LAYANAN JASA ATKP MEDAN Hutabarat, Liber Tommy; Novalina, Susi Diriyanti; Sinaga, Yustian
JURNAL DIVERSITA Vol 2, No 2 (2016): JURNAL DIVERSITA DESEMBER
Publisher : Psychology Department Faculty of Psychology Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (93.55 KB) | DOI: 10.31289/diversita.v2i2.509

Abstract

The purpose of this study was to develop a measurement tool which is useful for an evaluation of customer satisfaction with the quality of service ATKP Medan North Sumatera covering Dormitory, Library, Psychology, Polyclinic, Parenting, Education and Laboratorium.Peneliti will take measurements of customer satisfaction based on the aspects of satisfaction expressed by Wilkie consisting of five elements of expectations, performance, comparison, confirmation or disconfirmation, and discrepancy. Stages of analysis item satisfaction scale of services being developed include: (1) analysis of content validity, (2) test the validity, (3) the reliability test, (4) calculate the scale of five categories based on the mean and standard deviation to determine the category of the level of satisfaction service. In the pilot scale using a sample measuring 97 Midshipman ATKP Medan with random side technique. The data obtained will be analyzed using Cronbach alpha reliability analysis to look at the scale reliability and item-total correlation analysis (rix) to see the different power test item once the validity of the content. Based on the analysis of reliability and validity of the obtained results of user satisfaction scale reliability dormitory unit, Clinic, Library, Parenting, Education, Psychology and laboratories greater than 0.9 with rix value greater than 0.3. This value indicates that the scale of satisfaction of services that have been prepared to have the precision and accuracy of a measuring instrument and be able to demonstrate the reliability or reliable.
PROFIL KEBUTUHAN PSIKOLOGIS TARUNA/I AKADEMI TEKNIK DAN KESELAMATAN PENERBANGAN MEDAN syafruddin, yano; Hutabarat, Liber Tommy; Diriyanti Novalina, Susi; Sinaga, Yustian
JURNAL DIVERSITA Vol 2, No 2 (2016): JURNAL DIVERSITA DESEMBER
Publisher : Psychology Department Faculty of Psychology Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (99.202 KB) | DOI: 10.31289/diversita.v2i2.515

Abstract

This study aimed to determine the profile of the psychological needs Taruna ATKP Terrain Data cadets some 177 people gathered with the use of psychological tests EPPS are then processed using descriptive statistics. The results showed that the needs of the dominant owned by the cadets is the need of Intraception (placement up to others/empathy), need of dominance (lead/influence), need of abasement (willingness to accept mistakes), Need of Nurturance (attention and feeling warm towards others). Psychological needs were classified as moderate is the need of achievement (accomplishment), need of deference (the ability to adapt), need of order (task with regular/tidy), need of exhibition (present themselves), then psychological needs are likely to be low is need of autonomy (self-behavior), need of succorance (for help/assistance), need of heterosexual and need of aggression (aggressiveness).
EFEKTIVITAS GROUP COGNITIVE BEHAVIORAL THERAPY DALAM MENINGKATKAN ABSTINENCE SELF EFFICACY PECANDU PADA MASA PEMULIHAN DI PUSAT REHABILITASI X KOTA MEDAN Sinaga, Yustian
JURNAL PSYCHOMUTIARA Vol 1 No 1 (2018): Jurnal Psychomutiara
Publisher : Psikologi Universitas Sari Mutiara Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (598.853 KB)

Abstract

Penyalahgunaan narkoba merupakan pola penggunaan zat secara maladaptif yang dapat menyebabkan gangguan klinis signifikan (APA, 2004).Salah satu cara menanganinya adalah dengan membantu pecandu melalui program rehabilitasi (Wade, 2007). Kenyataannya, rehabilitasi narkoba bukan hal yang mudah karena dapat terjadi relapse sebagai wujud dari keraguan pecandu akan kemampuannya untuk menolak penggunaan narkoba, atau disebut juga dengan abstinence self efficacyyang rendah. Abstinence self efficacy dapat ditingkatkan dengan cara memberikan intervensi Cognitive Behavioral Therapy(CBT) agar pecandu memiliki coping skill yang baik dan pikiran yang rasional terhadap penggunaan narkoba. Jenis penelitian ini adalah eksperimen dengan desain pretest-posttest control group. Subjek dipilih menggunakan teknik purposive sampling sebanyak 20 orang yang dibagi dalam empat kelompok yaitu kelompok eksperimen pertama yang mendapatkan teknik restrukturisasi kognitif, kelompok eksperimen kedua mendapatkan teknik coping skill, kelompok eksperimen ketiga mendapatkan gabungan teknik coping skill& restrukturisasi kognitif dan kelompok kontrol yang tidak mendapatkan teknik restrukturisasi kognitif maupun coping skill. Alat ukur yang digunakan adalah skala brief situational confidence questionaire (BSCQ) yang berguna untuk melihat abstinence self efficacy pecandu sebelum dan sesudah intervensi Group CBT. Data yang diperoleh dari skala BSCQ diolah menggunakanuji t independen dan ANAVA. Hasil penelitian membuktikan bahwa teknik restrukturisasi kognitif maupun coping skill efektif untuk meningkatkan abstinence self efficacy, namun gabungan teknik restrukturisasi kognitif dan coping skill lebih efektif untuk meningkatkan abstinense self efficacy dibandingkan dengan pemberian terapi tersebut secara terpisah.  Kata Kunci: Abstinence self efficacy, Coping skill, Restrukturisasi Kognitif.
Co-Authors Diriyanti Novalina, Susi Liber Tommy Hutabarat Susi Diriyanti Novalina, Susi Diriyanti syafruddin, yano