Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal International Journal of Economic Research and Financial Accounting
Rahmat Herman
Unknown Affiliation
Economics, Econometrics & Finance

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
The Influence Of Product And Service Quality On Customer Satisfaction At Tirta Jeneberang Regional Water Company (PDAM) In Gowa Regency Rahmat Herman; Buyung Romadhoni; Sherry Adelia Natsir Kalla
International Journal of Economic Research and Financial Accounting Vol 3 No 1 (2024): IJERFA OCTOBER 2024
Publisher : CV. AFDIFAL MAJU BERKAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55227/ijerfa.v3i1.221

Abstract

This research is a quantitative descriptive study aimed at understanding and analyzing the Influence of Product and Service Quality on Customer Satisfaction at the Tirta Jeneberang Regional Water Company (PDAM) in Gowa Regency. The methods used in the research include observation, questionnaires, and documentation. The population and sample used in this study consist of 94 respondents, with data analysis performed using multiple linear regression analysis processed with the aid of Statistical Product and Service Solutions (SPSS) Version 27 software. Based on the results of this study, the t-test results obtained for variable (X1) against variable (Y) show that the t-value is greater than the t-table value, with a calculated value of 4.396 > 0.202 and a significance value of 0.001, which is less than the alpha value of 0.05 (0.001 < 0.05). From these values, it can be concluded that variable (X1) has a positive and significant effect on variable (Y) at the Tirta Jeneberang Regional Water Company (PDAM) in Gowa Regency.  Similarly, the t-test results for variable (X2) against variable (Y) show that the t-value is greater than the t-table value, with a calculated value of 9.723 > 0.202 and a significance value of 0.000, which is less than the alpha value of 0.05 (0.000 < 0.05). From these values, it can be concluded that variable (X2) has a positive and significant effect on variable (Y) at the Tirta Jeneberang Regional Water Company (PDAM) in Gowa Regency.
Co-Authors Romadhoni, Buyung Sherry Adelia Natsir Kalla