Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
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All Journal International Journal of Economic Research and Financial Accounting
Muh. Rezky Risandi
Unknown Affiliation
Economics, Econometrics & Finance

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The Influence Of Service Quality On Consumer Satisfaction At The Drip Coffee And Cafe Soppeng Regency Muh. Rezky Risandi; Aulia, Aulia; Asdar, Asdar
International Journal of Economic Research and Financial Accounting Vol 3 No 1 (2024): IJERFA OCTOBER 2024
Publisher : CV. AFDIFAL MAJU BERKAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55227/ijerfa.v3i1.225

Abstract

This study investigates the impact of service quality on customer satisfaction at The Drip Coffee & Cafe in Soppeng Regency. A quantitative research method was employed for this analysis. The study's population includes all patrons of The Drip Coffee & Cafe in Soppeng Regency, while the sample consists of 51 customers selected from this group. Data collection was carried out using questionnaires and documentation (primary data). Analysis performed using Statistical Package for the Social Science (SPSS) version 29 revealed a significant positive influence of service quality on customer satisfaction. Specifically, the data analysis showed a coefficient value of 0.206 with a significance level of 0.001, less than 0.05. This indicates a positive and direct relationship between service quality and customer satisfaction.
Co-Authors Asdar Asdar Aulia Aulia