Article Per Year (5 Year)
p-Index From 2021 - 2026
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All Journal International Journal of Science and Society (IJSOC) Indonesian EFL Journal
Syamsuddin
Universitas Tadulako, Palu, Indonesia
Languange, Linguistic, Communication & Media Materials Science & Nanotechnology Social Sciences

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REPRESENTATION OF POVERTY IDEOLOGY IN TWITTER (X) POSTS: A CRITICAL DISCOURSE ANALYSIS USING TEUN A. VAN DIJK'S MODEL Kade Marlina; Ulinsa; Agustan; Syamsuddin; Juniarti
Indonesian EFL Journal Vol. 12 No. 3 (2026)
Publisher : University of Kuningan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25134/ieflj.v12i3.201

Abstract

 Poverty in the digital era is not just an economic phenomenon, but a social construct that is massively produced through public discourse on social media Twitter (X). However, most of the previous research still focused on mass media reporting and political public opinion, without linking the ideology of digital poverty discourse with concrete language communication recommendations for institutions or media. To fill this gap, this study aims to describe the representation of poverty through text structure, analyze social cognition and the social context behind it, and formulate recommendations for non-stigmatic language communication. This study uses a descriptive qualitative approach with the Teun A. van Dijk Critical Discourse Analysis model, applied to 15 Twitter posts (X) for the 2026 period selected through purposive sampling techniques. The results of the analysis show three constructions of poverty, namely structural poverty (60%), absolute poverty (26.67%), and relative poverty (13.33%), with structural poverty dominating the discourse through criticism of regulations, policies, and economic-political systems. Based on these findings, this study formulates  recommendations for rights-based language communication and the framing of empowered subjects (agency) as practical guidelines for the media and public institutions. This finding confirms that the discourse on poverty on Twitter (X) is full of ideological content that requires a transformation of diction and framing so as not to perpetuate stigma against vulnerable communities, as well as offering evidence-based communication references for the field of media discourse and social policy studies.
The Influence of Mobile Application User Experience, Service Quality, and Social Interaction on Customer Satisfaction Quantitative Research in the Online Service Industry Syamsuddin; Agus Leonard Togatorop; Oktovianus Cristian Karubaba; M. Zainal Sholahuddin; Tri Budi Prasetya
International Journal of Science and Society Vol 6 No 3 (2024): International Journal of Science and Society (IJSOC)
Publisher : GoAcademica Research & Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54783/ijsoc.v6i3.1225

Abstract

This research aims to investigate the influence of User Experience, Service Quality, and Social Interaction on Customer Satisfaction in the online service industry. Quantitative methods with multiple linear regression testing were used to analyze data from 100 respondents who used online services. The results show that Social Interaction has a significant influence on Customer Satisfaction, while User Experience and Service Quality are not significant individually. When these variables are combined, they collectively influence Customer Satisfaction positively. These findings highlight the importance of strengthening social interactions in online platforms to increase customer satisfaction. The practical implications of this research suggest companies should focus on developing adequate social interactions to enhance customer experience and ensure the success of online service strategies.
Co-Authors Agustan Juniarti Kade Marlina M. Zainal Sholahuddin Oktovianus Cristian Karubaba Tri Budi Prasetya Ulinsa